Strategic Initiative Leader - EL Americas

ABB•Coppell, TX

17d•Onsite

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Customer Experience Continuous Improvement Manager In this role, you will have the opportunity to deploy and lead a team that will collaborate with business leaders across the Americas HUB to identify and target strategic customers with the goal to advance our growth initiatives. You will also be responsible for developing, negotiating and mentoring cross functional teams to execute the business strategies determined by the business leaders. Your team will succeed by providing solutions that aid in building an unbeatable customer experience through proper training and measuring against developed KPI's. The work model for this role is: Onsite

Requirements

Bachelor's degree (MBA Preferred).
10 years of combined management, operational and sales experience.
Understanding of contract language focused on risk aversion.
Data analysis, process implementation & reporting experience.
Proven track record of exceptional Customer Satisfaction.
Experience with Governance with cross functional collaboration.
Ability to travel up to 35% domestically and internationally.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Nice To Haves

Bilingual is a plus (Spanish, English).

Responsibilities

Lead and execute local improvement strategy: Collaborate with Operations and business leaders to align initiatives with customer needs and strategic goals.
Drive continuous improvement culture: Promote awareness, training, and behavioral change using systematic, fact-based approaches and benchmarking best practices.
Oversee programs, projects, and KPIs: Monitor progress, remove roadblocks, and enable resource allocation for sustained performance improvement.
Enable performance management and risk mitigation: Set targets, evaluate contracts, and maintain plans that balance business needs with future growth opportunities.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company paid life insurance (2X base pay).
Company paid AD&D (1X base pay).
Voluntary life and AD&D - 100% employee paid up to maximums.
Short Term Disability - up to 26 weeks - Company paid.
Long Term Disability - 60% of pay - Company paid.
Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance.
Parental Leave - up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
Employee discount program.
Retirement 401k Savings Plan with Company Contributions.
Employee Stock Acquisition Plan (ESAP).
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.