Strategic Implementation Manager

Canva • Austin, TX

11h

About The Position

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. About the Team The Implementation team at Canva plays a pivotal role in enabling customers to unlock the full value of Canva Enterprise. We help organizations streamline workflows, maintain brand consistency, accelerate campaign launches, and foster design independence—all while ensuring security and scalability. As part of this dynamic global team, you’ll drive user engagement and adoption, with a goal of having at least 80% of users actively creating designs in Canva. Together, we make implementation a key differentiator that deepens customer success. About the Role This is an exciting opportunity to join Canva’s Global Implementation team as a foundational member. You’ll partner with enterprise and strategic customers for 3–4 months to lead smooth, value-driven implementations—from product configuration and tailored training to driving user adoption and engagement. As a product expert and trusted advisor, you’ll ensure customers are empowered, confident, and fully equipped to design and grow with Canva—directly contributing to our shared success and mission.

Requirements

• SaaS expertise: 5+ years implementing SaaS or enterprise software for large, multi-region clients; experience managing strategic and complex rollouts.
• Strategic Project Management: Proven ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
• Customer focus: Passionate about delivering outstanding customer experiences and building relationships.
• Problem-solving: Creative and resourceful in finding solutions and always curious to understand the "why" behind customer needs.
• Stakeholder management: Confident engaging with senior decision-makers, influencing cross-functional teams, and driving alignment across diverse business units from executives to front-line staff.
• Autonomy and prioritization: Skilled at prioritizing, organizing, and managing multiple initiatives while maintaining exceptional attention to detail.

Responsibilities

• Become a Canva product expert – Be the go-to resource for customers within 30 days.
• Lead complex enterprise onboardings, ensuring customers realize the full value of Canva’s platform.
• Partner 1:1 with clients – Develop tailored rollout frameworks that align Canva’s best practices with each customer’s business structure and goals. Ensuring a smooth and successful Canva launch for an evolving set of customers.
• Drive customer timelines and adoption – Understand customer business needs, align them with Canva’s best practices, and ensure strong product engagement.
• Co-build implementation processes – Collaborate to refine processes and best practices, ensuring team success.
• Understand customer use cases – Work closely with teams like Customer Education and Product to improve our Help Center and product experience.

Benefits

• Equity packages — we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents and carers
• Annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more
• Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees