Implementation Lead (Strategic Accounts)
About The Position
We’re representing a fast-growing, venture-backed AI company transforming the $50B workers’ compensation industry. The platform applies AI to medical document management, significantly reducing manual effort, cost, and error for insurers, healthcare providers, and legal teams. The company is rapidly moving from SMB customers to large enterprise accounts, with seven-figure contracts already in the pipeline and a Series A on the horizon. The founding team brings deep industry expertise, having previously worked inside the insurance ecosystem they’re now rebuilding. This is an opportunity to join early, work directly with leadership, and play a critical role in enterprise expansion.
Requirements
- 3+ years of experience in implementation management, solutions consulting, customer success, or management consulting.
- Experience owning complex enterprise software implementations from kickoff to go-live.
- Comfortable managing data-intensive workflows involving integrations, APIs, and cloud environments.
- Strong client-facing presence, able to build trust with both C-suite stakeholders and frontline operators.
- Ability to balance structure and flexibility in fast-moving environments.
- Low-ego, intellectually curious, and highly accountable.
Nice To Haves
- Prior experience in insurance, workers’ compensation, or regulated industries.
- Experience working with enterprise AI, ML, or workflow automation platforms.
- Familiarity with project management tools such as Asana or Jira.
- Comfort discussing technical concepts such as API integrations, data mapping, ETL workflows, and cloud infrastructure.
Responsibilities
- Lead end-to-end implementations of an AI-powered claims platform for large enterprise customers.
- Build and manage detailed project plans, timelines, and milestones for data ingestion and system integrations.
- Serve as the primary point of contact for strategic accounts during implementation.
- Drive user adoption through onboarding calls, training sessions, webinars, and 1:1 support.
- Partner closely with engineering to communicate client requirements, technical constraints, and product feedback.
- Coordinate across client stakeholders, including claims leadership, operations teams, and frontline users.
- Identify risks early and proactively resolve implementation blockers.
- Help define and refine the company’s enterprise implementation playbook as customer scale accelerates.
Benefits
- Competitive equity package.
- Ownership of strategic enterprise implementations tied directly to revenue growth.
- Clear path to expanded responsibility as enterprise adoption scales.
- Small, experienced team solving real problems with urgency and ownership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
