Strategic Growth Manager

Big Bolt • Bloomingdale, IL

5d • $71,000 • Onsite

About The Position

Under the direction of the VP of Sales, the Strategic Growth Manager role supports new and low-spend customers to improve the customer experience while increasing revenue. Sales Operations Specialist (Inside Sales) serves as a key point of contact for customers, manages quotes and orders, and ensures accurate sales documentation within Big Bolt’s ERP system.

This position represents a mid-point career progression opportunity on the Sales Team, offering long-term advancement for strong performers who consistently demonstrate sales, communication, and organizational skills.

Requirements

• Strong written and verbal communication skills
• High attention to detail with strong organizational skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Customer-focused mindset with a passion for service excellence
• Strong collaboration skills across cross-functional teams
• Associate’s Degree (Business Administration or related field preferred)
• 5+ years of sales experience
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Experience using ERP and CRM systems

Nice To Haves

• Prior fastener industry experience is a plus, but not required—eagerness to learn is essential

Responsibilities

• Enter sales quotes and orders into NetSuite ERP
• Prepare, update, and maintain sales quotes, including identification of routing steps when required
• Manage quotes, orders, and communications through customer portals
• Follow up with customers on open sales quotes
• Maintain regular contact with customers to support engagement and satisfaction
• Communicate with Sales Engineers as needed
• Coordinate across Sales, Quality Control, Purchasing, and Shipping on open quotes and orders
• Resolve order issues by reviewing sales data and work order history
• Assist with resolving material-related issues, including: Material shortages Inventory discrepancies Operational errors Material receipt discrepancies (multiple heats or partial deliveries)
• Execute RMAs and monitor returned material to support rework orders
• Review customer credit requests and submit to Accounting
• Recommend and assist with implementation of sales process improvements
• Other Duties as Assigned

Benefits

• Health, Dental, Vision & Life Insurance
• Disability Insurance & Health Savings Account (HSA)
• 401(k) with Company Matching
• Paid Time Off
• Merit-Based Bonus Program
• Career Growth Opportunities within the Sales Team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree