Strategic Engagement Manager - Travel

Parloa • Berlin, MN

15h • Onsite

About The Position

Join us in reimagining customer experience with Agentic AI. As a Strategic Engagement Manager in our Travel Vertical, you own the success of our most strategic enterprise customers — turning AI ambition into measurable business outcomes across customer support, operations, and digital experience.
You lead end-to-end transformation, orchestrating cross-functional teams to deliver high-impact rollouts, drive customer health and expansion, and build trusted executive partnerships.
This is a high-accountability role: you are responsible for delivering excellence, stakeholder confidence, and commercial impact, growing over time into ownership of larger, more complex accounts.

Requirements

• 4–6 years of experience in enterprise SaaS, consulting, customer success, or solution delivery — with a clear track record of driving measurable results in complex, multi-stakeholder environments.
• You think in milestones, not meetings. You manage timelines, dependencies, and risks proactively, bringing order and momentum to cross-functional initiatives.
• You understand how implementation translates into ROI, whether through automation, cost savings, productivity gains, or CX improvements, and you communicate impact in a clear, data-driven way.
• You’re comfortable engaging Directors and VPs, aligning diverse interests, and delivering clear, concise updates, including difficult messages when needed.
• You operate with a builder’s mindset. You take initiative, move decisively in ambiguity, and create clarity where none exists.
• You understand APIs, integrations, data flows, and enterprise systems well enough to engage in architecture discussions and translate engineering constraints into business implications — without needing to code.

Nice To Haves

• Background in travel, mobility, marketplaces, high-volume B2C, AI/automation platforms, or fast-scaling SaaS environments is a strong plus.

Responsibilities

• Own strategic account success end-to-end: Lead delivery for key travel enterprise customers, translating scope into structured execution plans, managing timelines and risk, and ensuring on-time, high-impact AI launches that meet agreed KPIs.
• Drive measurable business impact: Define and track success metrics such as automation rate, CSAT impact, AHT reduction, and cost savings. Quantify value delivered and position results clearly in executive updates.
• Orchestrate complex, cross-functional execution: Align Product, Engineering, Solutions, AI, and partner teams around clear priorities. Escalate blockers early, manage scope boundaries, and maintain momentum across workstreams.
• Bridge executive vision and technical reality: Translate CX and AI ambition into actionable roadmaps. Align business leaders (Support, Operations, Digital, CX) with IT and engineering teams to ensure shared ownership and clarity.
• Identify and convert expansion opportunities: Surface new use cases across languages, regions, channels, and automation depth. Build data-backed mini business cases and partner with Sales to turn delivery success into revenue growth.
• Represent Parloa as a trusted AI transformation partner: Act as a credible voice on agentic AI in travel, bringing industry context (seasonality, disruption management, booking flows, compliance) into strategic conversations and feeding insights back into our product roadmap.

Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• If you are located in NYC: A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
• Regular team events, game nights, and other social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed