Strategic Director, Programs

Realtor Agent•Austin, TX

37d

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. The Consumer PMO Strategic Director, Programs is a critical, high-visibility leadership role within the Consumer Organization. This leader will define, lead, and execute the strategic program management vision for the Consumer Organization's most impactful and complex cross-functional initiatives, with a key focus on strategic AI partnerships and product deployments. This role is responsible for driving organizational alignment, ensuring accountability for financial and strategic outcomes, and serving as the primary bridge between executive strategy and cross-functional execution across Product, Technology, Marketing, and Business units.

Requirements

Bachelor's degree with 15+ years of experience, ideally in corporate strategy, management consulting, and/or a similar PMO leadership role in a leading technology company, with significant experience in ML product development or program management; real estate experience a plus.
Demonstrate excellent stakeholder management, influencing, and storytelling/communication skills, both verbal and written - convey complex information, especially regarding concepts and outcomes, in a concise manner to facilitate decision-making with the Consumer Organization.
Proven track record leading complex cross-functional projects and programs within a PMO structure, maintaining an efficient plan, tracking issues, and proactively communicating progress against project milestones; exhibit high attention to detail in project management.
Lead and execute quickly and independently in a highly visible and fast-paced Consumer-facing environment, specifically for AI-driven initiatives.
Build trust-based relationships with Consumer stakeholders; collaborate effectively across a wide range of Consumer teams and seniority in the organization
Adopt a ‘hands-on' attitude - dive into execution and operational matters, while maintaining focus on the longer-term strategic agenda of the PMO and Consumer Organization.
Possess advanced MS Office or Google Suite skills; experience with /ML platforms and tools is a significant plus.

Nice To Haves

Masters of Business Administration, PMP certification, or a relevant ML certification preferred.

Responsibilities

Partner with Senior Leadership and the Consumer Organization (Product, Tech, Marketing, Business) to develop and provide vision and strategy for the Program Management Office (PMO), specifically for cross functional initiatives, including strategic AI partnerships and initiatives
Drive timely execution of Consumer deliverables, focusing on program milestones and coordinating across Consumer teams/functions and internal stakeholders.
Oversee Project Managers within the PMO, tracking and reporting on all Consumer program day-to-day activities and overall program health.
Facilitate final strategic decisions on product features to launch for the Consumer organization, aligning with Consumer priorities and strategy.
Own cross functional planning for both the Consumer organization and beyond
Direct strategic discussions on prioritizing Consumer initiatives considering Consumer impact and capabilities.
Anticipate how every Consumer decision, especially those related to, will be viewed by each of Consumer's stakeholders to maximize the success of Consumer's roll out and operations
Lead cross-functional execution of Consumer programs, including directing go-to-market activities for products, model build and deployment, business case development for initiatives, and legal matters related to, among other activities, with a focus on Consumer engagement.
Establish Consumer program objectives and key results (OKRs) for the PMO, and translate these OKRs into priorities for each cross-functional team supporting Consumer and the Consumer Organization, with a clear focus on outcomes.
Hold accountability to executive management and the Consumer Organization for Consumer program financial and strategic results
Inspire and problem-solve with all cross-functional Consumer teams and the Consumer Organization to overcome the internal and external challenges
Identify future critical Consumer program challenges before they become problems; anticipate, escalate, and problem-solve these challenges with executive leadership and the Consumer Organization.
Lead interaction with internal and external executive leadership teams and Consumer partners, requiring negotiation of sensitive matters, and strong anticipation, persuasion, communication, financial, and strategic skill sets, particularly in a Consumer-facing capacity for initiatives.