Strategic Design & Customer Engagement Lead

Philips • Cambridge, MA

25d • $139,000 - $223,000 • Onsite

About The Position

In this role, you’ll combine strategy, systems thinking, and human-centered design to create scalable best practices, optimized workflows, and customer-centric frameworks and tools that improve patient and caregiver experiences, increase efficiency, and reduce the cost of care.

Requirements

• Bachelor's / Master's Degree in (UX) Design, Interaction Design, Visual Design, Computer Science Engineering or equivalent.
• You have 6+ years of experience in customer engagement, strategy consulting, facilitation, or design-thinking-led roles.
• 5+ years of experience leading executive-level workshops that resulted in alignment, decisions, and action.
• You will turn ambiguity into structure, synthesizing insights into clear narratives, playbooks, and recommendations.
• Thrive working with enterprise customers and cross-functional internal teams in complex B2B environments.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• For this position, you must reside in or within commuting distance to Cambridge, MA.

Responsibilities

• Design and lead high-impact customer engagements (executive workshops, strategy sessions, co-creation events) that advance sales and customer success goals.
• Drive customer engagement strategies, playbooks, and best practices that elevate consistency, quality, and impact across strategic accounts.
• Orchestrate executive-level interactions that translate complex challenges into clear priorities, decisions, and next steps.
• Partner across sales, marketing, delivery, and customer success to align engagements with broader account and partnership strategy.
• Ensure continuity and follow-through so each engagement builds momentum and strengthens long-term customer relationships

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level