Customer Engagement Lead - Lion

Linfox • Auburn, WA

8h

About The Position

Here at BevChain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions. As industry specialists, we partner with major customers, including some of Australia’s top beer, wine, spirits, and non-alcoholic beverage brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability and efficiency. Linfox is Asia Pacific's largest privately owned logistics business, and BevChain benefits from Linfox’s extensive scale, resources and logistics network. Create a career to be proud of. Expect all this and more when you join us at BevChain. What does the job look like? BevChain currently has an opportunity for a Customer Engagement Lead to join our team supporting the Lion account. This role acts as the primary link between customers and operational teams. This permanent full‑time role reports to the National Operations Manager and plays a key part in ensuring clear communication, strong service performance and proactive issue resolution. While the role is advertised as being based at Eagle Farm, we’re open to candidates located at any of our Lion operational sites, including Eagle Farm, Auburn (Percy Street), Maddington (Perth), or Laverton (VIC).

Requirements

• Experience in a customer, logistics, supply chain or operations coordination role
• Strong communication and stakeholder management skills
• Confidence analysing data and using reporting to support decision‑making
• Experience working with WMS and reporting tools (Power BI and Excel highly regarded)
• A collaborative mindset with strong problem‑solving capability
• Ability to remain calm and effective when managing service issues or escalations

Responsibilities

• Act as the first point of contact for customers across multiple functions
• Link customers with warehouse, transport, inventory, IT and service teams
• Own and analyse service and performance reporting
• Proactively identify risks, trends and improvement opportunities
• Coordinate customer orders, bookings, delivery windows and escalations
• Investigate service issues and drive corrective actions
• Support planning for peak periods and unplanned disruptions
• Use Systems including Paperless WMS, Blue Yonder TMS, Power BI and Microsoft Office

Benefits

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The chance to work in a high-performing team where your contributions truly make an impact
• At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed