Engagement Lead

Glia

3d

About The Position

As an Engagement Lead at Glia, you will build relationships with Glia’s largest prospective customers. You will advise these customers throughout the sales process as they explore how Glia can help with their transformation. Your expertise and advice will be key in building customer confidence that Glia will be their best partner. During implementation you will orchestrate the efforts of a project team composed of a diverse set of technical and project management-focused roles. You will keep the project team focused on delivering the strategic business results that the customer expects to gain through Glia.

Requirements

• 10+ years of experience in professional services with several years leading large scale engagements
• Experience cultivating and maintaining executive relationships
• Strong team leadership skills drawing mostly from referent and expert power
• Executive-level visual and oral communication skills with ability to adapt communication style from executives to project and technical teams
• Experience conducting business transformation, change management, and program management in enterprise settings
• Ability to travel 4-12 times per year
• Bachelor's degree in Business, IT, or related field

Nice To Haves

• Advanced degree (e.g. MBA) in related field
• Experience with financial services, insurance, and any other high trust industries

Responsibilities

• Pitch Glia implementation approach to select customers during sales motion and be viewed as a subject matter expert
• Provide strategic insights and advice to customer executives throughout implementation and tightly coordinate handoffs with Account Executives and Customer Success Managers
• Understand customer business objectives and how their implementation requirements support those business objectives
• Communicates customer priorities to all Glia roles throughout implementation and holds team accountable to meeting priorities—roles may include, but are not limited to, launch manager, solution architect, conversation consultant, implementation engineer, account executive, and customer success manager
• Influence and advise customer on change management and transformation initiatives tangential to the technical implementation of Glia
• Provide expert advice to customers on Glia products and industry best practices
• Accountable for successful E2E implementation of strategic customer projects—specifically the project should be on budget, on time and achieve customer ROI
• Accountable for product adoption and subsequent renewal and expansion following the customer’s launch
• Stay informed on industry trends and their impact on customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees