Strategic Customer Success Manager

nemetschek

21h

About The Position

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere. The Strategic Customer Success Manager applies industry experience and Bluebeam product knowledge to guide Bluebeam’s Strategic accounts to achieve their desired business outcomes. This role delivers white glove service in pursuit of developing trusted partnerships and delivering extraordinary experiences, two of Bluebeam’s core values. Properly executed, efforts will result in the long-term adoption of Bluebeam solutions measured in satisfaction, renewals and expanded use of Bluebeam’s products and high-value service offerings.

Requirements

Experience directly in or adjacent to a professional AEC role
Experience in a customer-facing capacity
Strong Bluebeam Revu and advanced solutions skills.
Exceptional computer skills, including Microsoft Office Suite.
Excellent communication skills, written and verbal.
Experience and comfort speaking in front of groups of people up to 150 in-person and through video conferencing technology.
Comfortable learning new technology.

Responsibilities

Develop and foster trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
Deliver extraordinary experiences through clear and timely communication and support.
Establish and maintain Customer Objective Reviews with all assigned accounts.
Create customer advocates and champions.
Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
Become a key stakeholder in developing Account Expansion Plans (AEP) with Account Mangers that identify opportunities for Bluebeam to deliver value.
Work across departments to proactively head off customer workflow problems and aggressively address issues when they arise.
Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
Regularly engage with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
Participate, advise and validate in and for Bluebeam events, activities and content as product/workflow/industry experts including Bluebeam’s Conference, webinars, Bluebeam User Groups, trade shows and internal knowledge sharing.
Provide internal product and concept input, feedback and validation.
Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.

Benefits

People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
Competitive compensation and benefits package
100% paid medical premiums for employees, 80% paid for dependents
Fully vested 401K right from the day you start
Generous PTO, including sick/mental health & volunteer days
Free & unlimited access to BetterUp Care, a well-being platform
Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
Opportunity for continuous professional development
Free & unlimited access to LinkedIn Learning
Up to $5K annual education reimbursement (after 1 year tenure)