Strategic Communications Specialist

Crash Champions•Richardson, TX

21h

About The Position

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. The Strategic Communications Specialist plays a key role in developing and managing multi-channel digital communications campaigns across the company. This role is responsible for communicating effectively across a growing platform of digital channels and assisting in leading internal communications strategies that support multiple company initiatives. That means working directly with corporate support department leaders to plan and run communications campaigns that reach our network of 650+ repair centers and corporate support functions. Develop and distribute professional announcements, manage content on our corporate intranet, and build engaging campaigns that hit deadlines and move the needle on company goals.

Requirements

Bachelor’s degree in marketing, communications, public relations, journalism, or related field preferred.
3+ years of experience in corporate communications, internal communications, marketing, PR, or related field (preferred).
Exceptional writing, editing, and proofreading skills with strong attention to detail.
Experience developing multi-channel communication campaigns (email, intranet, social media, digital signage, video, etc.).
Strong project management skills, with the ability to manage multiple deadlines and competing priorities.
Experience supporting change management communications (organizational updates, rollouts, new programs, process changes).
Ability to communicate effectively with senior leaders and influence stakeholders across departments.
Experience using analytics/metrics to measure campaign performance and improve engagement (open rates, click rates, intranet engagement, etc.).
Proficiency in Microsoft Office (Word, PowerPoint, Outlook); strong PowerPoint skills preferred.
Must have a valid driver’s license and acceptable driving record.

Nice To Haves

Experience working in a multi-location or field-based organization (preferred).
Overnight/air travel required, up to 25%.

Responsibilities

Develop communication plans aligned to business initiatives, including target audiences, messaging strategy, timelines, and channel selection.
Support change management communications for new initiatives, rollouts, and organizational updates.
Partner with the Communications team and Advertising department to develop and launch campaigns that strengthen the Crash Champions brand for both internal and external audiences.
Help shape internal marketing campaigns that boost team member retention and engagement.
Collaborate with teams across the organization, including senior leadership, to move projects forward and respond to requests.
Consult with department leaders to clarify communication goals and recommend the most effective approach.
Write, edit, and proofread content to ensure clarity, tone consistency, brand alignment, and compliance with company standards.
Support urgent communications, time-sensitive announcements, and crisis communications as needed, ensuring accuracy and fast turnaround.
Ensure consistent messaging and brand voice across all communication channels.
Jump in on a variety of marketing and communications projects as needed.