Strategic Client Service Manager

Jobgether

4d • $117,000 - $158,000

About The Position

This role offers a high-impact opportunity to lead client engagements and deliver operational, technology, and strategic solutions. You will manage multiple projects, oversee a team, and collaborate with senior leadership to support client transformation initiatives and business growth strategies. The position balances client-facing responsibilities with internal team development, ensuring project success, knowledge sharing, and operational excellence. You will shape methodologies, implement process improvements, and provide advisory expertise while maintaining strong client relationships. The ideal candidate thrives in a dynamic, fast-paced environment and is skilled at managing priorities across complex projects while mentoring and developing team members. Strong communication, leadership, and problem-solving capabilities are essential to drive value for clients and the organization.

Requirements

• Bachelor’s degree in Business, Technology, or a related field
• 7+ years of experience in a professional services firm or 10+ years in private industry with relevant operational, technical, or advisory experience
• Proven ability to scope, plan, budget, and manage multiple projects concurrently
• Strong leadership skills, with experience mentoring teams and managing client relationships
• Excellent written, verbal, and presentation skills, capable of communicating complex concepts to executives and stakeholders
• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, Visio, and emerging collaboration or AI-enabled tools
• Knowledge of process improvement, change management, facilitation, and strategic planning

Nice To Haves

• experience in compliance, operational advisory, or client service within a professional services environment

Responsibilities

• Lead the development and architecture of client solutions, translating requirements into clear statements of work
• Oversee multiple project plans, set milestones, identify risks, and ensure projects are delivered on time and within budget
• Mentor and develop team members, promote knowledge sharing, and build advisory and consultative skillsets
• Implement methodologies, processes, and quality controls to support operational excellence, process improvement, and change enablement
• Apply root cause analysis to assess issues and propose solutions aligned with client objectives and long-term outcomes
• Support business development efforts by providing subject matter expertise and credibility in client engagements
• Manage consultant capacity to balance delivery, advisory services, and business development priorities

Benefits

• Competitive salary with base pay ranging from $117,000 to $158,000, with potential for annual discretionary bonus
• Comprehensive healthcare coverage including multiple medical, dental, and vision plan options
• 401(k) savings plan with company matching and profit-sharing opportunities
• Paid time off, flexible work arrangements, parental leave, and family care benefits
• Education, certification, and professional development support
• Well-being incentives, Employee Assistance Program, and a variety of voluntary benefits (insurance, legal, pet, ID protection, etc.)
• Supportive, collaborative work environment with a focus on career growth and impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level