Strategic Client Executive

Ricoh • Parsippany, NJ

5h • $110,000 - $120,000

About The Position

The Strategic Client Executive is a senior strategic account management role responsible for engaging with Senior Vice President–level executives within an assigned client base. This position partners with up to sixty clients to develop account strategies aligned to industry priorities while collaborating closely with the Partner Executive and Industry Strategist.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 10 plus years of account management experience.
• Experience working with executive leaders in Fortune 1000 organizations.
• Experience driving growth in services-based offerings.
• Demonstrated success building influence through collaboration.
• Strong thought leadership in customer engagement.
• Excellent verbal and written communication skills.
• Proactive mindset with the ability to generate creative ideas and solutions.
• Proven ability to develop and maintain strong relationships with stakeholders.
• Up‑to-date knowledge of Ricoh offerings.
• Strong understanding of solution design processes.
• Technology‑savvy and adaptable.

Responsibilities

• Cultivate and expand relationships with Senior VP–level client executives.
• Develop a deep understanding of clients’ business challenges and goals through effective engagement.
• Lead the business planning process in partnership with the client, with a focus on account-level planning.
• Build a 12–18 month account roadmap aligned with the broader industry roadmap.
• Drive profitable growth through value-driven customer engagements, contract retention and expansion, and the addition of new services.
• Proactively engage and align sales, operations, and SME resources to support client initiatives.
• Provide thought leadership to strengthen trust, confidence, and influence with clients.
• Clearly articulate Ricoh’s industry position and value proposition.
• Build internal relationships to support account retention, expansion, and day‑to-day sales activities.
• Understand and navigate the customer’s approval process through key sponsors.
• Meet or exceed revenue and gross profit targets.
• Leverage CRM tools to enter and track all sales data and activities daily.
• Perform other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level