Strategic Client Executive
About The Position
EmpiRx Health [https://www.empirxhealth.com/] is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results. We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically [https://clinically.co/]™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years. The Strategic Client Executive is the primary interface and owner of EmpiRx Health’s client relationships. Acting as a navigational guide from onboarding through renewal, this role is responsible for driving client advocacy and maintaining positive, long-term partnerships. The incumbent ensures EmpiRx Health’s success metrics are met by addressing client concerns, delivering white-glove service, and collaborating cross-functionally to meet client goals and performance outcomes.
Requirements
- Bachelor’s Degree is required.
- 5+ years of experience managing self-funded employer group accounts
- 5+ years of pharmacy benefit management (PBM) industry experience
- Strong strategic communication and relationship management skills
- Ability to travel overnight up to 25%
- Demonstrated commitment to high-level client service.
- Exceptional organizational and multitasking skills.
- Strong written, verbal, and presentation communication skills.
- Proficiency with Microsoft Office, Salesforce, and other business applications.
- Strong storytelling and influence-building abilities.
Responsibilities
- Maintain a 99% client retention rate with referenceable clients.
- Respond promptly to client inquiries.
- Develop deep understanding of client intent; provide actionable insights to optimize plan performance.
- Analyze and clearly communicate plan performance results to clients and stakeholders.
- Anticipate and proactively address client needs through market and client condition analysis.
- Organize and deliver support for client events (e.g., open enrollment, health fairs), coordinating with internal teams as appropriate.
- Deliver professional and timely client communications aligned with departmental standards.
- Coordinate and host client meetings to review performance, resolutions, and business improvement initiatives.
- Execute strategic client and advisor engagement plans to build long-term, referenceable relationships.
- Utilize Salesforce to document service requirements, manage tasks, and ensure completion timelines are met.
- Maintain accurate documentation of administrative and strategic information, including risk evaluations and engagement updates.
- Lead quarterly account team meetings to align on client goals, performance, and strategic planning.
- Notify Client Management Leadership promptly of escalations, systemic issues, and capacity concerns.
- Foster strong collaboration with cross-functional teams (Clinical, Sales, Finance, Marketing, Product, Operations).
- Serve as a trusted advisor and subject matter expert to clients, advisors, and external partners.
- Manage vendor relationships to ensure client deliveries and timelines are achieved.
- Apply current market intelligence to shape strategic client plans and objectives.
- Contribute client insights and industry expertise in internal strategic discussions.
- Provide reliable, data-driven recommendations that inform clinical, financial, and operational strategies.
- Identify opportunities to improve client satisfaction and internal service delivery.
- Gather data and feedback to evaluate departmental effectiveness and drive improvement initiatives.
- Communicate client expectations constructively to enable timely corrective actions.
- Engage in ongoing professional development to stay informed on PBM industry trends, products, and services.
- Apply new learning to enhance client experience and strategic execution.
Benefits
- Paid Time Off
- a 401(k) program
- Health Insurance including Dental & Vision coverage
- Health Savings Account
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
