Strategic Client Executive

Ricoh • Milwaukee, WI

1d

About The Position

The Strategic Client Executive is a senior-level account management role with
significant interaction at the Senior Vice President level within an assigned
portfolio. This role manages up to five strategic clients and is responsible for
developing and executing account strategies aligned with broader industry
strategies. The Strategic Client Executive works closely with the Partner
Executive and Industry Strategist to drive long-term value and growth.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 10+ years of account management experience.
• Proven experience working with executive-level leaders in Fortune 1000 organizations.
• Experience driving growth in services-based solutions.
• Demonstrated success using collaboration to build influence and alignment.
• Strong thought leadership and consultative engagement skills.
• Exceptional verbal and written communication abilities.
• Proactive mindset with the ability to deliver creative ideas and solutions.
• Proven ability to develop, nurture, and maintain strong professional relationships.
• Up-to-date knowledge of Ricoh offerings and solutions.
• Solid understanding of solution design processes.
• High level of technical aptitude and comfort with technology.

Responsibilities

• Cultivate and expand relationships with Senior Vice President–level client executives.
• Develop a deep understanding of clients’ business challenges and objectives through effective, value-driven engagements.
• Lead the business planning process in partnership with clients, with a strong focus on account-level strategy.
• Build and maintain a 12–18 month account roadmap aligned with industry strategy.
• Drive profitable growth within assigned accounts through customer engagement, contract retention and expansion, and service adoption.
• Proactively engage and align internal sales, operations, and subject matter experts to support client initiatives.
• Provide thought leadership during client engagements to build trust, credibility, and influence.
• Clearly articulate Ricoh’s industry positioning and value proposition.
• Build strong internal partnerships to support account retention, expansion, and day-to-day sales activities.
• Understand and help manage the customer’s approval and decision-making processes through key sponsors.
• Meet or exceed assigned revenue and gross profit targets.
• Accurately enter and track all sales activities and data in the CRM on a daily basis.
• Perform additional duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level