Strategic Change Manager

Royal Bank of Canada•Anaheim, CA

5d•Remote

About The Position

The purpose of the Strategic Change Manager is to support the execution of City National Bank's Strategic Priorities through application of the bank's Enterprise Change Enablement & Adoption (ECEA) methodology and tools at the enterprise portfolio level including creation and execution of required deliverables and supporting material in partnership with the Strategic Change Delivery Manager, Strategic Change Enablement Manager, CNB division leadership, delivery partners, and related teams.The primary purpose of this role is supporting ECEA's role in planning and delivering strategic and transformational change for a given portfolio of projects, which is based on achieving measurable performance improvement and significantly enhancing CNB's function's ability to provide advisory services to business partners, enhancing controls and governance of financial reporting, and to meet regulatory and accounting policy changes.This role is responsible for leading a portfolio of strategic priority programs with day-to-day focus on planning, prioritizing, and delivering change enablement needs of varying size, complexity and type:Partner with Change Owners and Project Management resources to understand the nature, magnitude, and timing of changes to prioritize and align Change Consultants and develop the right team engagement model with program and project teams.

Requirements

Bachelor's Degree or equivalent
10+ years of progressive relevant experience leading large change programs with a high level of value (benefit/cost), and very high level of complexity and uncertainty
Experience managing a portfolio of large cross-enterprise programs/projects, programs/projects with third party vendors and programs/projects with significant technical and/or regulatory components
5 years previous experience working in a consulting, project/program management and/or dedicated organizational change management function in an organizational change leadership role
5+ years of progressive relevant experience leading project/initiative teams, including directing the activities of organizational change specialists or influencing the activities of those with influence over or partial responsibility for completion of OCM-related deliverables
Prosci or other industry-recognized organizational change certification
Organizational Change Management
Team Management in a Matrix Environment
Vendor and Contingent Workforce Management
Impact and Influence
Leadership
Dealing with Ambiguity
Organizational Awareness
Resourceful Use of Others
Financial - Leverages understanding of business and financial concepts
Analytical and Conceptual Thinking
Stakeholder Management
Teamwork and Cooperation
Achievement Orientation

Nice To Haves

MBA or graduate degree in relevant field preferred
ACMP Certified Change Management Professional (CCMP) strongly preferred.
Microsoft 365, enterprise collaboration platforms, SaaS-based organizational change, analytics and/or project management tools

Responsibilities

Acts as change enabler and drives a portfolio of enterprise change initiatives across the bank identified as strategic priorities and provide guidance and support to related project teams
Partners with Change Owners and project teams across the enterprise to drive and support implementation and adoption of our most important strategic priorities and key initiatives, as well as deliver an organizational culture of service excellence, efficiency, effort, collaboration, and enterprise
Partners with leaders to enable the human side of transformation, ensuring people adopt the changes needed to promote the long-term success of our business
Collaborates with Change Owners, stakeholders, and partners to understand business strategy around assigned projects, and own responsibility for the development, support and execution of organizational change management strategies and processes for defined projects related to the company's aims & objectives
Ensures effective and consistent implementation of change projects, support on-going improvement efforts of project management and implementation discipline.
Works closely with Strategic Delivery Manager and Change Owners to ensure project change needs are appropriately resourced and delivered in an effective manner, and benefits realized
Lead change enablement and adoption project resources, directing their activities to achieve assigned goals
Ensures alignment with the bank's Enterprise Change Risk Management policy and Enterprise Change Management Office Procedure
Drives business value through Enterprise Change Enablement & Adoption processes and tools
Builds strong, collaborative relationships with Change Owners and delivery partners
Effectively manages and coaches Change Consultants in a direct reporting or matrix environment as required
Drives forward the Enterprise Change Enablement & Adoption's goal to enable the organization to consistently apply common change management processes and tools, ensure all colleagues have the individual competency to lead change and have that reflected in their performance expectations and to ensure the application of change management is developed as a strategic capability with ECEA embedded in all large-scale programs
Serves as an active and visible coach to business partners, to model change leadership behavior, enablement, and integration into City National Bank change transformation delivery in alignment with the Enterprise Change Management Office and Enterprise Change Risk Management Policy