Strategic Accounts Manager - P&C

Pace BPO • New York, NY

2d • Onsite

About The Position

We’re seeking a Strategic Accounts Manager to embed deep P&C industry expertise directly within PACE’s largest client engagements. This role partners closely with client operations leaders, PACE’s Forward Deployed Engineers, and Human Quality Teams to translate operational objectives into scaled, production-grade agentic operations.
The Strategic Accounts Manager serves as the connective tissue between strategy and execution—accelerating adoption, anticipating operational and regulatory risk, and ensuring seamless transitions from pilot to enterprise scale. Success in this role is defined by measurable client outcomes, disciplined risk management, and the expansion of agentic capabilities across the client’s operating model.
Team characteristics
The Pace team has a couple of defining characteristics:
Integrity: The most important thing is working with good people who want to have a massive impact on the world. Our team genuinely wants to do the best work of their careers and know it’ll take 5-10 years of focus to deliver.
Ambition: The ambition for this company is not just a good vertical AI business but a $100bn+ outcome across vertical services. We’re looking for people that raise that level of ambition. Often times this means they want to be the best at what they do, become leaders at scale or one day start their own company. Pace will be the best place to learn, deliver impact and advance your path to do something great.

Responsibilities

• Own Strategic Client Outcomes for Agentic Operations Serve as the primary executive partner to PACE’s largest P&C clients, accountable for translating client operational goals (cost, speed, quality, growth) into scaled, production-grade agentic operating models. Ensure outcomes are measured in business KPIs.
• Translate P&C Domain Expertise into Agentic Design Bring deep P&C operational knowledge (underwriting, policy admin, claims, distribution) directly into solution design by guiding Forward Deployed Engineers and Human Quality Teams on how workflows should be sequenced to maximize impact while maintaining regulatory and risk discipline.
• Orchestrate Cross-Functional Delivery at Scale Act as the connective tissue between client operations leaders, PACE’s Forward Deployed Engineers, and Human Quality Teams by ensuring rapid alignment, clear decision rights, and disciplined execution as agentic solutions move from pilot to scaled production across the enterprise.
• Anticipate and Mitigate Operational, Regulatory, and Adoption Risk Proactively identify risks associated with agentic transitions—model drift, exception handling gaps, regulatory exposure, or quality degradation—and partner with clients and internal teams to design controls, escalation paths, and human-in-the-loop strategies before significant issues arise.
• Shape Long-Term Account Strategy and Expansion Define the multi-year roadmap for each strategic account, identifying where agentic capabilities can expand beyond initial use cases into adjacent operations. Serve as the voice of the client inside PACE, influencing product evolution, talent strategy, and investment priorities to deepen partnership value over time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed