Strategic Accounts Customer Support Specialist

Airgas Inc • Germantown, MD

63d • Onsite

About The Position

Airgas is Hiring for a Strategic Accounts Customer Support Specialist position in Germantown, WI! At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We are looking for you! Recruiter: Matt McCain / [email protected] / 470-234-2065 Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Customer Support Specialist you will be responsible for managing accounts while working directly with customers and sales representatives.

Requirements

• High School Diploma required.
• 2 years of customer service/sales experience
• Or Minimum 2 years of relevant work experience

Nice To Haves

• Associate's or Bachelor's Degree preferred.

Responsibilities

• Support for customer requests which will include processing orders, generating quotes, completing emails, product research and identification.
• Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
• Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce.
• Managing, organizing and prioritizing workload to maximize completion of daily responsibilities. Proactively manage all open items to completion.
• A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.
• Special duties as assigned.

Benefits

• medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
• progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for employees' dependents
• Airgas Scholarship Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees