Customer Accounts Specialist
About The Position
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience. In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you’ll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care. If you’re motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you. Please review the full role profile before applying - Customer Accounts Specialist. Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
Requirements
- Compassionate communication skills
- Ability to empathise and connect with others
- Experience in customer account management, ideally within social housing
- Strong numeracy and literacy
- Familiarity with CRM and housing management systems
- Ability to travel extensively across the region to remote locations where public transport may not be available.
- Eligible to work in the UK
- Required to reside in England or Wales for the duration of your employment.
Responsibilities
- Supporting Clarion Housing residents as they navigate their tenancies.
- Reducing arrears and maximise income collection.
- Taking ownership of the entire income and arrears process.
- Utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
- Guiding customers through their queries with clarity and understanding.
- Preparing court documentation when needed
- Negotiating positive outcomes under pressure.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
