Customer Accounts Coding Specialist

Life EMS•Grand Rapids, MI

1d•$21•Hybrid

About The Position

This is a full-time, hybrid position. Pay is $21.24/hr. SUMMARY: Responsible for accurate and responsive billing of ambulance and wheelchair claims to patients, facilities and all third party insurance companies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure daily customer happiness Verify insurance coverage via insurance websites or phone calls to insurance companies Responsible for coding and billing ambulance and wheelchair charges Accurate use of ICD9 and CPT codes Must maintain current knowledge of all insurance billing guidelines and requirements Answer patient phone inquiries ensuring excellent customer satisfaction Place follow up calls to patients, hospitals and physician offices to obtain necessary paperwork and information to release claim Enter patient and insurance correspondence into the computer system Must follow HIPAA guidelines at all times to protect customer PHI Other projects and duties as assigned QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS: Must have a high school diploma or G.E.D. Ability to type 40 WPM efficiently and accurately Knowledge of medical terminology and coding Professional phone etiquette Accurate, basic typing skills and computer operation knowledge including knowledge of Microsoft Word and Excel. Must maintain patient confidentiality at all times Must pass all Life EMS pre-employment requirements as outlined on the Conditional Offer of Employment Must demonstrate positive, respectful behavior in dealing with people at all levels. Must be interviewed by the Director of Customer Accounts or their designee. PHYSICAL DEMANDS: While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Must have a high school diploma or G.E.D.
Ability to type 40 WPM efficiently and accurately
Knowledge of medical terminology and coding
Professional phone etiquette
Accurate, basic typing skills and computer operation knowledge including knowledge of Microsoft Word and Excel.
Must maintain patient confidentiality at all times
Must pass all Life EMS pre-employment requirements as outlined on the Conditional Offer of Employment
Must demonstrate positive, respectful behavior in dealing with people at all levels.
Must be interviewed by the Director of Customer Accounts or their designee.

Responsibilities

Ensure daily customer happiness
Verify insurance coverage via insurance websites or phone calls to insurance companies
Responsible for coding and billing ambulance and wheelchair charges
Accurate use of ICD9 and CPT codes
Must maintain current knowledge of all insurance billing guidelines and requirements
Answer patient phone inquiries ensuring excellent customer satisfaction
Place follow up calls to patients, hospitals and physician offices to obtain necessary paperwork and information to release claim
Enter patient and insurance correspondence into the computer system
Must follow HIPAA guidelines at all times to protect customer PHI
Other projects and duties as assigned