Strategic Accounts Customer Support Specialist

Airgas • Germantown, WI

24d • Hybrid

About The Position

Airgas is Hiring for a Customer Service Specialist in Germantown, WI! This role is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise. The Specialist will be responsible for processing orders on multiple platforms, generating quotes, managing assigned accounts, and exceeding the expectations of customers while working in a team environment. At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Requirements

• Excellent verbal and written communication skills
• Demonstrated attention to detail
• Creative problem solving skills
• Positive team player
• High School Diploma required
• 2 years of customer service/sales experience Or Minimum 2 years of relevant work experience

Nice To Haves

• Associate’s or Bachelor’s Degree preferred.

Responsibilities

• Support for customer requests which will include processing orders, generating quotes, completing emails, and product identification along with research.
• Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
• Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce.
• Managing, organizing and prioritizing workload to maximize completion of daily responsibilities.
• Proactively manage all open items to completion.
• A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.
• Special duties as assigned.

Benefits

• Airgas offers HMO health plans, 401K, and 3 weeks PTO as a new employee!
• Our employees can also take advantage of Life Insurance, AD&D, Short and Long Term Disability Insurance, Tuition Reimbursement, Pre-tax accounts for health and child-care and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED