Strategic Accounts Coordinator - U.S. AutoForce
About The Position
The Strategic Account Coordinator is the key contact for all customer set up and account maintenance tasks for national and regional strategic accounts. This position is responsible for onboarding, updating and maintaining the integrity of customer data. This individual also plays a role in communication directly with the accounts in this regard. In addition, this role will be involved with running, building and maintaining customer specific reports and data requests. As an integral part of the Strategic Accounts team, they will coordinate support efforts to offer white glove customer service. This position will be located in Appleton, WI.
Requirements
- Excellent interpersonal, verbal and written communication skills.
- Strong Microsoft Excel skills, able to manipulate data and use general formulas, V-lookups, and pivot tables.
- Business Acumen - able to understand system and business processes
- Strong attention to detail and organizational skills
- Ability to cross-functionally.
- Strong judgment and problem-solving skills.
- Ability to prioritize tasks, manage time effectively and meet deadlines.
- Demonstrated ability to follow through and meet commitments.
- Ability to motivate and influence others.
- Customer service and / or customer onboarding experience
Responsibilities
- Develop strong working relationships with customer support teams (buyers, call centers, inventory teams) to ensure “white glove,” proactive support.
- Serve as the primary or backup point of contact for the strategic account team for customer inquiries, ensuring consistent and timely responses.
- Facilitate communication between clients and internal teams to ensure alignment on projects and initiatives.
- Build expert level understanding of business processes and how those processes use customer data fields to efficiently manage customer data and program management.
- Responsible for refining and implementing an efficient, streamlined strategic customer onboarding process.
- Accurately and appropriately sets up new accounts and maintains accuracy of customer data for both current and future state ERP systems.
- Run Power BI reports and analyze Excel spreadsheets as necessary to meet customer requests in a timely manner.
- Serve as customer data steward responsible for maintaining customer data integrity and regulating proper use of customer data fields including all customer program data.
- Work directly with sales team and customers to maintain up to date master account lists to ensure accuracy of data.
- Coordinate with Distribution Analytics on new warehouses, cross-docks and changing delivery patterns to develop appropriate and timely communication for stakeholders.
- Serve as primary back up for members of the customer account team
- Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
- Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization.
- Continuously learn and develop self professionally.
- Support corporate efforts for safety, government compliance, and all other company policies & procedures.
- Perform other related duties as required and assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
