Strategic Account Specialist - Retail focus

RR Donnelley•Chicago, IL

13d•Hybrid

About The Position

This is a hybrid position. The candidate should be in the Atlanta, Chicago or Milwaukee area to be able to be onsite as needed. Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements. Applies understanding of customers business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Primary point of contact for customer-required services across all locations in the platform.

Requirements

Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experience
Must be able consistently identify critical elements, variables and alternatives to develop solutions.
Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
Able to apply excellent business acumen and collaborative skills when resolving problems.
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
Able to apply expertise in all the tools or applications used to complete work assignments.
Able to mentor junior level team members in the use of tools and/or systems in the position.
Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
Requires strong understanding of the impact of a message on the organization or customer.

Responsibilities

Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer. Communicate the requirements to internal or external production/service providers. Primary resource and. Provide solutions, develop pricing and provides original/revised job requirements to Planning.
Partners with Sales to develop and execute on strategic customer plans and build contract provisions.
As the primary point of contact, manage high profile, complex and/or major accounts across multiple plants and/or external providers Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs.
Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness.
Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed.
Enter orders into production, and issues and revises instructions for manufacturing.
Coordinate the delivery of customer-supplied and other production materials across the platform.
Maintains active communication with and provide job status updates to customer, sales and manufacturing.
Facilitate the resolution of production-related problems and conduct appropriate service recovery process.
Provides leadership, career development and procedural assistance to the junior Account Specialists.