Strategic Account Relationship Manager Senior

USAA • San Antonio, TX

22d • Hybrid

About The Position

As a dedicated Strategic Account Relationship Manager Senior, you will be responsible for developing, managing, growing, and nurturing, relationships between USAA and external strategic suppliers. These objectives include onboarding and operational support of strategic partner relationships, ability to identify opportunities for growth, and overall build strong relationship with key strategic partners including internal affiliates. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL . Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in supplier relationship management, to include supplier governance, procurement and/or supply chain management experience.
• Advanced knowledge and experience with applicable industry and products for the assigned functional area.
• Advanced data analysis skills.
• Accountability for complex tasks and/or projects required.
• Demonstrated experience prioritizing and managing complex task and/or projects.
• Strong relationship management skills with demonstrated ability to influence decisions at senior leadership levels.
• Strong issue resolution and follow-up skills.
• Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
• Advanced level of business acumen in the areas of the business operations, industry practices, regulatory requirements, and emerging trends required.
• Travel may be required.

Nice To Haves

• Property Claims Knowledge: Deep understanding of property insurance policies, coverage, endorsements, and exclusions. This includes knowledge of different perils (fire, water, wind, hail, etc.) and how they impact property.
• Communication & Relationship Management: This encompasses clear, transparent, and honest communication, active listening, building trust, and fostering mutual respect. It includes understanding non-verbal cues, knowing when to listen, and using persuasive language to inspire collaboration.
• Negotiation Skills: The ability to effectively negotiate contracts, terms, pricing, and service levels is crucial.
• Performance Monitoring & Management: This involves setting clear, measurable performance benchmarks (KPIs) and regularly reviewing vendor performance against these standards. It includes providing constructive feedback, identifying underperformance early, and driving continuous improvement.

Responsibilities

• Effectively initiates and manages supplier relationships with strategic supplier partners and internal business team members.
• Monitors strategic account partners satisfaction, understands, and applies data-driven insights to influence strategies to drive the achievement of business goals.
• Responsible for timely and appropriate resolution of escalations from strategic supplier partners.
• Partners with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts.
• Accountable for validating and coding moderate size and complexity invoices, requiring research to ensure accuracy and budget adherence in accordance with the contract and business objectives.
• Identifies opportunities to document and facilitate improvements to processes and assists with developing functional policies, procedures, and guidelines.
• Conducts periodic meetings with strategic account personnel to foster relationships and uncover opportunities to develop operational efficiencies of products.
• Serves as a peer mentor and on-the-job trainer for other team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior