Strategic Account Manager

Polly•Dallas, TX

42d•Hybrid

About The Position

You are a highly motivated individual looking to have an immediate impact on the systems, processes and technology of markets that are often called the engine of the US economy. You are an entry to senior-level professional, and are excited to join an experienced team of leaders that value excellence, independent thinking, teamwork and curiosity to create value for our customers. You are eager to play an essential role in mortgage pricing for Polly. Does this sound like you? If so, apply today & letâs start the conversation!

Requirements

At least 8 years of experience in Account Management and meeting and/or exceeding quota in the position
Proven ability to cross sell multiple products and experience selling at a B2B software company that is more a platform than point solution
Understanding of mortgage is strongly preferred
Past experience in Enterprise Saas sales
Excellent written and verbal communication skills
Strong interest in learning about Fintech
An entrepreneurial attitude with a strong desire to be an early and integral piece of a fast growing start-up
An eagerness, willingness and ability to learn about mortgage capital markets and Pollyâs software offerings
Passionate about customer support and about the role it plays in making a customer-centric team successful
Highly motivated, resilient and a tenacious passion for winning
Ability to communicate technical problems in a elegant and tactful way
Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Responsibilities

Drive growth by identifying and implementing strategic cross-sell and upsell opportunities, strengthening existing client partnerships and maximizing revenue potential.
Cultivate and maintain strong executive-level relationships with strategic clients, positioning the company as an indispensable, trusted advisor.
Develop and deliver tailored, proactive responses to client inquiries, ensuring high satisfaction and fostering long-term retention.
Contribute to team objectives through close collaboration with cross-functional teams, leveraging insights to support shared success.
Provide structured guidance and timelines on critical, client-facing initiatives, particularly for top-priority accounts, ensuring project success.
Lead regular business reviews with key stakeholders to evaluate performance, align on strategic objectives, and uncover growth opportunities.
Stay attuned to evolving client needs and market trends, driving continuous engagement and value creation.
Highly organized, detail-focused, and adept at multitasking, with an ability to prioritize and respond to client demands in a dynamic setting.
Team-oriented and collaborative, with a strong willingness to partner closely with product management and internal stakeholders to enhance client outcomes.

Benefits

Competitive Compensation: Polly offers competitive salaries designed to reward your expertise and direct impact/contributions.
Comprehensive Health Coverage: Employees enjoy 100% company-paid medical, vision, dental, disability, and life insurance, granting peace of mind.
Flexible Vacation, Done Right: Take time off to recharge when you need it with Pollyâs flexible, non-accrued vacation policyâbecause we trust you to balance work and life.
Remote OR Hybrid Environment: This role can be remote (US only) or work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas and San Francisco.

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