Strategic Account Manager - Collision Industry - Northeast US
About The Position
Now hiring! Strategic Account Manager - Collision Industry - Northeast US Northeast USA Field role / Company Car provided We are looking for a Strategic Account Manager to join our Automotive Refinish team! Come create chemistry with us! BASF Automotive Refinish Coatings Solutions offers high-quality refinish paint brands and paint-related products to body shops from around the world. Our solutions are approved by the world’s leading automotive manufacturers for the repair of their vehicles. We provide collision centers with a vast array of solutions that help drive their business performance and efficiency. At the heart of our business are our people and our trainers who take care of our customers’ needs, including car painting skills, advanced body shop management solutions, and sophisticated management solutions. As the Strategic Account Manager, you will serve as the primary relationship owner for BASF’s most critical multi-site collision repair customers. You will work closely with stakeholders to deploy teams of Technical and Business Development Specialists to drive profitability and performance efficiencies across customer sites. You will collaborate with Sales, Marketing, and Supply Chain teams to drive operational excellence, technical performance, and profitable growth. This role is pivotal in aligning customer success with BASF’s strategic objectives in the automotive refinish market.As a Strategic Account Manager - Collision Industry - Northeast US, you create chemistry by...
Requirements
- Bachelor’s degree in business, marketing, or a related field (preferred); MBA or advanced degree is a plus.
- Minimum 10 years of experience in national strategic account management or sales leadership within the automotive collision or coatings industry.
- Proven success managing large, complex customer relationships across multiple regions or business units.
- Deep understanding of the collision repair ecosystem, including MSOs, investors, insurance networks, OEM certification programs, and adjacent influencers.
- Strong leadership, communication, and negotiation skills with the ability to influence at all organizational levels.
Nice To Haves
- Experience managing technical teams or service delivery functions for large-scale customers (preferred).
- Proficiency in CRM tools, data analysis, and digital collaboration platforms (preferred).
Responsibilities
- Serving as the executive-level liaison for the assigned account(s), managing relationships with C-suite and senior leadership across the customer’s organization.
- Developing and executing a comprehensive strategic account plan aligned with both BASF’s business goals and the customer’s growth objectives.
- Leading business reviews, maintain performance scorecards, and continuous improvement initiatives.
- Indirectly managing a team of Technical Specialists assigned to the account, ensuring alignment with customer needs and BASF’s service standards.
- Coordinating with internal stakeholders (Sales, Marketing, Technical Services, Distribution, and Supply Chain) to ensure seamless execution of account strategies.
- Driving organic sales growth and customer retention through value-based selling and solution development.
- Leading contract negotiations, pricing strategies, and forecasting activities.
- Monitoring and reporting on key performance indicators (KPIs), customer satisfaction, and financial performance.
- Identifying and implementing process improvements and training to enhance technical efficiency and operational performance at customer sites.
- Collaborating with the Business Development team to introduce new technologies, digital tools, and sustainability initiatives.
- Analyzing and reporting market trends, competitive positioning, and customer financials to inform strategic decisions.
- Providing insights on insurance, OEM, and industry partnerships that influence customer success and BASF’s market relevance.
Benefits
- Flexible work arrangements whenever possible
- Highly competitive retirement savings plan with company match and investment options
- Well-being programs that include comprehensive mental health support for you and your household family members
- Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
- Back-up child and elder care with discount programs for families of all ages and stages
- Mentoring and career development opportunities that allow you to share, learn, and thrive
- Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
- Employee crisis support for when the unexpected happens
- Access to our BASF wine cellar, employee discounts, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
