Strategic Account Manager – Austin, TX (6047)

itD Tech•Austin, TX

10d•$75,000 - $125,000•Remote

About The Position

itD is seeking a Strategic Account Manager to deepen client partnerships and enhance consultant engagement within the technology and social media sector. The ideal candidate will have proven experience in client relationship management, talent delivery, and account growth, with a demonstrated ability to build trust, drive influence, and deliver measurable results across complex engagements. This long-term W2 opportunity is fully remote, with a preference for candidates based in Austin, TX. The role includes flexibility for remote work while also requiring occasional onsite presence for client meetings and consultant events. We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Salary ranges from $75,000 to $125,000 depending on experience and location, plus commission, and includes full benefits such as medical, 401k, paid holidays, and more.

Requirements

5+ years in account management, client success, or consulting delivery roles
Experience managing strategic accounts and growing business relationships
Strong communication, relationship-building, and organizational skills
Ability to manage multiple priorities with precision and follow-through
High comfort level operating in fast-paced and occasionally ambiguous environments
Skilled at earning trust and influencing through empathy, negotiation, and clarity
Experience preparing or supporting SOWs and quoting conversations
Proficient in CRM usage to log activity, track deals, and maintain accurate records

Nice To Haves

For Austin (social media): Background supporting fast-growth tech or platform-oriented clients
Experience with consultant populations, client-facing service models, or delivery oversight
Comfortable coordinating regional meetings, appreciation efforts, or client-facing events
Familiarity with consulting practice areas such as PMO, Change Management, BI, or DevOps

Responsibilities

Act as the first point of contact for consultants and client partners
Build trust through responsiveness, consistency, and clarity
Support consultant performance, satisfaction, and retention throughout the engagement
Surface risks early and handle complex situations with professionalism
Represent itD as a partner who understands the nuances of each relationship
Lead consultants through the full engagement lifecycle, from onboarding to closeout
Coordinate internal and client-specific steps to ensure a smooth and supported experience
Ensure expectations are clear, blockers are addressed, and consultants feel supported and seen
Participate in interviews for key roles tied to your assigned clients
Provide insight into client culture, expectations, and program structure during candidate evaluations
Align closely with your Business Developer and recruiting partners to ensure candidate quality and fit
Help calibrate hiring needs, support offer prep, and ensure strong handoffs into onboarding
Keep systems and records up to date across consultants, clients, and projects
Own CRM data hygiene across consultant records, client contacts, deal entries, and related documentation
Document growth opportunities and key touchpoints in CRM to support visibility and follow-through
Collaborate cross-functionally with Finance, HR, and other internal teams to resolve issues and meet account needs
Support quoting activities and SOW renewals in coordination with your BD and cross-functional teams
Partner with your assigned Business Developer to protect and grow assigned client relationships
Develop strategic relationships with client stakeholders and help shape direction of the account
Monitor account delivery, identify service gaps, and make recommendations to strengthen execution
Contribute to account expansion through consistency, clarity, and trusted partnership
Coordinate appreciation efforts and light event planning as needed to support engagement