Strategic Account Manager, Health Systems
About The Position
Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Strategic Account Manager is a revenue-generating role responsible for retaining, expanding, and growing a portfolio of strategic partner accounts. This position carries both an individual quota and a shared team quota and owns the identification, development, and closing of expansion opportunities across assigned existing partner accounts (e.g., hospitals/health systems). This role operates at the intersection of sales, strategy, and relationship management, requiring strong executive presence, consultative selling skills, and the ability to navigate complex, multi-stakeholder health systems. The Account Manager serves as the primary commercial owner of the relationship and is accountable for long-term growth, retention, and partner value. Approximately 30-40% travel is required to support onsite engagement, executive business reviews, and strategic growth planning with partner organizations.
Requirements
- 5+ years of experience in account management, sales, or strategic partnerships with direct quota ownership
- Demonstrated experience managing and growing large, complex health systems or enterprise healthcare organizations
- Proven success driving revenue growth, account expansion, and renewals
- Experience navigating multi-stakeholder healthcare environments including clinical, operational, financial, and executive leaders
- Strong executive presence and ability to influence senior decision-makers
- Experience in high-growth or scaling organizations
- Strong analytical, communication, and negotiation skills
- Proficiency with Salesforce CRM
Nice To Haves
- Master’s degree in social work, healthcare, business, or related field preferred
- Experience with clinical services businesses, offerings and collaboration with partner accounts is preferred
Responsibilities
- Own and achieve an individual revenue quota while contributing to a shared team quota
- Develop and execute strategic account plans focused on expansion, retention, and long-term growth
- Build, manage, and forecast a qualified pipeline of expansion, upsell, and cross-sell opportunities
- Serve as the primary commercial and strategic point of contact for assigned accounts
- Build and maintain executive-level relationships within complex, multi-entity health systems
- Lead executive-level business reviews emphasizing outcomes, ROI, and future growth initiatives
- Identify and lead partnership expansion initiatives across service lines, locations, or programs
- Conduct regular onsite visits to deepen relationships and uncover growth opportunities
- Collaborate cross-functionally to scope solutions, align resources, and close growth opportunities
- Own contract renewals, expansions, amendments, and pricing discussions
- Ensure contractual compliance across invoicing, reporting, SLAs, and KPIs
- Provide accurate forecasting, pipeline management, and reporting through Salesforce
- Proactively identify and mitigate risks to retention and revenue
- Lead escalation and resolution of complex partner issues as they arise
Benefits
- Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions
- 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
