Strategic Account Leader
About The Position
Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC). Benefits: For information regarding our impressive benefits package, please visit our web site at LII Benefits . We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change. What Drives Success Under direct supervision, the Strategic Account Leader supports the management and growth of one or more existing national accounts by delivering differentiated customer service and contributing to increased revenue and profitability. This role focuses on strengthening strategic customer relationships, ensuring high post-sales satisfaction, and supporting long-term account retention and growth.
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant experience
- Five to Ten year customer support
- Strong relationship-building and customer-focused mindset
- Effective listening, persuasion, and negotiation skills
- Strong time management and organizational abilities
- Knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
- Understanding of customer service principles, including needs assessment and customer satisfaction evaluation
- Excellent written and verbal communication skills
- Working knowledge of industry products and services
- Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software
Responsibilities
- Support the management, retention, and growth of assigned strategic and national accounts to drive revenue and profitability
- Assist in maintaining and strengthening relationships with key strategic customers and internal stakeholders
- Ensure high levels of post-sales customer satisfaction by proactively addressing customer needs and facilitating timely resolutions
- Support initiatives that promote long-term customer loyalty and repeat business
- Assist with customer training, onboarding, and delivery of value-added services
- Serve as a trusted point of contact for customers, ensuring consistent communication and follow-through
- Help identify opportunities to expand existing accounts through additional services or solutions
- Track account activity, performance metrics, and customer interactions within CRM systems
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
