Strategic Account Executive

Crumdale Specialty•Paoli, PA

About The Position

The Senior Account Executive (SAE) within the PBM/Pharmacy Division is responsible for the customer’s total service experience with Crumdale. The Senior Account Executive acts as a trusted advisor while managing ongoing client relationships (brokers, TPAs & employers) and ensuring service delivery with a focus on the pharmacy benefit. Acts as the client centric, client facing resource for assigned clients. Represents clients internally as advocate and coordinates with other functional areas within the company to implement client benefits, complete projects, and address service needs. This includes serving as the key liaison between the customer and Crumdale, building strong relationships with our client groups, implementing benefit communication programs with the client’s organization, helping the client interpret data to guide decision making, and troubleshooting any issues that may arise to ensure client satisfaction with Crumdale. The commitment and dedication required of the Senior Account Executive is critical to the growth and success of the company.

Requirements

Self-starter who can thrive in a high-growth, entrepreneurial startup environment
Deep-rooted knowledge of the PBM industry and current industry trends
Extensive knowledge of PBM contracts, pricing, clinical/financial programs and trend management
Strong verbal and written communication skills including presentation skills within a client relationship management setting with internal and external parties
Fundamental knowledge of pharmacy, market trends and competitive landscape, with an ability to assess and consider these factors when developing strategies
Solid understanding of health and welfare benefits claims processing and claims payment administration
Exceptional interpersonal and communication skills, comfortable and poised in any setting from small face-to-face meetings to large conference-like presentations
Effectively build trust and establish meaningful relationships within clients, vendors and internal departments
Solid financial acumen, with an understanding of marketplace economics
Ability to collaborate with peers & C-suite
Independent critical thinker with strong analytical, reasoning and problem-solving skills
Ability to work independently and in a collaborative group setting
Solid organizational skills and must be able to adhere to strict deadlines
Expert with MS Office suite (Excel, Word, PPT)
Working knowledge of Salesforce, Microsoft Teams, OneDrive and Citrix SharePoint

Responsibilities

Designated lead point of contact for assigned clients and own overall and day-to-day client service delivery
Responsible for the overall establishment and maintenance of a successful and lasting client relationship while supporting all aspects of each client’s account
Create unique consultative partnerships with each client group to achieve their designated outcomes or goals
Build relationships with brokers, consultants, TPA and employers
Managed and support the successful implementation of client prescription benefit plan and ongoing communication for our partnerships
Accountable for client satisfaction and retention
Participates in client meetings and finalist presentations
Present and support client presentations with a focus on trends identified from client’s data
Support key client groups on areas including contract renewal, pricing, benefit or clinical program changes
Ensure a successful new client implementation and smooth transition of client from other organizations
Ensure delivery and accuracy of client’s pharmacy deliverables (e.g. invoices, rebates, true-ups, reports, performance reviews)
Manage ongoing contract relationships and service delivery to clients with a focus on the pharmacy benefit
Monitor progress to deadlines
Ensure appropriate and effective communication among team members, the client, their advisors, and the PBM
Communicate issues internally and provide support to resolve benefit escalated questions and service issues
Assist with the preparation and presentation of deliverables and outcomes
Support the pharmacy practice on internal marketing or intellectual capital initiatives
Partners with internal Account Managers to address client needs and proactively management the pharmacy benefit program
Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
Own new client relationship from implementation through renewals
Own client’s performance review process
Product consultation and upsell
Contract negotiations
Pharmacy trend management and cost containment
Other duties as assigned