Strategic Account Executive

FedEx•Memphis, TN

About The Position

The Strategic Account Manager (SAM) is responsible for managing relationships, renewing existing business, and generating new business within assigned key accounts. This role drives sales growth, delivers innovative solutions, and ensures high levels of customer satisfaction across all sites. The SAM leads strategic planning and implementation efforts for large regional or global accounts.

Requirements

Bachelor’s degree in a related field preferred.
Minimum of 8 years of supply chain or 3PL sales experience required.
In lieu of degree, high school diploma or GED with 10 years of relevant experience.
Demonstrated success in achieving major account sales goals and executing customer strategies.
Strong relationship-building, communication, and negotiation skills.
Proven track record of customer retention and satisfaction.
Consistent performance in meeting and exceeding sales targets.
Strategic planning and sales management expertise.
Ability to follow policies and procedures.
Ability to read, write, and interpret information.
Ability to add, subtract, multiply, and divide.
Ability to use hands to finger, handle, or feel.
Ability to sit, walk, or stand for the duration of the shift.
Must possess visual acuity to perform essential job functions.
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
Ability to lift/carry items up to 50 pounds.

Responsibilities

Own and manage overall customer relationships across assigned accounts.
Develop and maintain strategic partnerships for large growth and retention accounts.
Identify opportunities for account expansion and offer value-added services.
Monitor operational metrics across all key account sites.
Track competitor actions and formulate appropriate response strategies.
Drive sales growth and revenue goals; maintain responsibility for customer P&L.
Lead global or regional strategy and implementation for large accounts.
Proactively monitor customer satisfaction through regular engagement.
Ensure alignment between customer expectations and FSC operational activities (pricing, contracts).
Facilitate executive engagement and leverage organizational resources for customer success.
Maintain documented account strategy (e.g., Gold Sheet) for assigned accounts.
Perform other duties as assigned.

Benefits

Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
Tuition reimbursement program
Holiday pay and accrued paid time off programs offering both Vacation and PTO
Medical, dental, vision, and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
Paid parental leave for both moms and dads
Paid bereavement and jury duty