Strategic Account Executive TPA - Remote

UnitedHealth Group Inc.•Eden Prairie, MN

45d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Strategic Account Executive serves as the liaison between OptumRx and the client. You will serve as the quarterback for the account facing team responsible for ensuring compliance with the client's contract, relationship development and client satisfaction. You will be responsible for coordinating the activities of multiple internal departments to deliver best-in-class service to our client. As the strategic relationship manager you will be responsible for client revenue retention and growth. This position requires a high-performing individual with proven leadership skills and a comprehensive understanding of the PBM environment along with desire to work as part of a broader team. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of experience in PBM or working with Third Party Administrators
Experience with solution selling and/ or PBM market dynamics/ competitive intelligence
Experience developing project plans, timelines and implementations
Proficient knowledge of the PBM industry
Understanding of pharmacy benefit strategies and pricing practices
Understanding of client contracts
Proficient with Microsoft office suite of programs

Nice To Haves

Proven superior oral and written communication skills and ability to build credibility to gain the respect and confidence of clients and consultants
Proven ability to solve practical issues and deal with many variables in situations where only limited standardization exists
Proven ability to present complex deliverables in a clear concise manner
Proven ability to handle and resolve complex client issues
Proven solid business and financial acumen
Demonstrates a high degree of client focus and attention to service
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Responsibilities

Manages an assigned book of business with a focus on strategic client management, business plan development/ execution while cultivating client relationships
Manages client contract renewal activities with the primary goals of client retention, upsell, growth and NPS
Understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client
Maintains a complete understanding of client contract terms including the reporting of performance guarantees and managing service improvements and ensures that all assigned contracts are monitored and reported as stated in the terms
Understands OptumRx product and service offerings, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
Ability to lead other support team members and establish a strong internal network of relationships
Maintains consistent and regular client communications
Predicts emerging client needs and develops innovative solutions to meet them, solves unique and complex problems with broad impact on the business, and participates in the development of business strategy
Attends and participates in regular and ad hoc meetings on operational, financial, and contractual performance; engages cross functional teams on delivery, escalating issues where necessary and driving resolution and holds functional teams accountable to deliver against client expectations and contractual requirements
Prepares and presents regular client presentations to key stakeholders within the client relationship and internally at OptumRx; topics may include identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news
Manages and mentors account management team members; specific topics may include the creation and delivery of client presentations, upsell techniques, implementation activities and daily client interaction
Stays abreast of industry trends and developments, demonstrates solid communication skills in presenting these to the client, demonstrates expertise in pharmacy benefit strategies and OptumRx programs
Provides leadership to client services team members in departmental and corporate initiatives
Provides regular feedback to management team regarding client metrics, client requirements and business development opportunities
Regularly attends and actively participates in company meetings as requested
Performs other duties as assigned to meet corporate objectives