Strategic Account Director

Ricoh Americas Holdings•Tempe, AZ

18h

About The Position

Strategic Account Sales Director Position Profile The Strategic Account Sales Director is responsible for developing and executing strategic account plans that address client challenges and business objectives. This role defines long-term goals for assigned accounts, builds trusted customer relationships, identifies growth opportunities, and facilitates strategic discussions with clients. The Strategic Account Director will lead and participate in industry discussions and seminars, coordinate customer engagement in industry-specific events, and collaborate with subject matter experts and vendor partners to architect effective solutions. This role is accountable for delivering profitable revenue growth, expanding service offerings, and ensuring long-term account retention. Deep expertise in the retail grocery industry is essential.

Requirements

Bachelor’s degree or equivalent professional experience.
Minimum of 5 years of industry-specific experience; leadership experience preferred.
Minimum of 5 years of successful sales experience.
Experience working with executive-level leaders within Fortune 1000 organizations.
Proven experience driving services growth.
Strong business acumen and professional maturity.
Executive presence and credibility with senior stakeholders.
Excellent follow-up, negotiation, and influencing skills.
Commitment to ongoing professional development.
Demonstrated industry expertise.
Proven ability to collaborate effectively to build influence and drive results.
Exceptional verbal, written, and presentation communication skills.
Proactive mindset with the ability to generate creative solutions.
Strong relationship-building skills across internal and external stakeholders.
Current knowledge of Ricoh offerings and solutions.
Solid understanding of solution design processes.
Strong technical and application knowledge within the industry.

Nice To Haves

Industry-recognized certifications preferred.

Responsibilities

Serve as an industry subject matter expert by facilitating strategic planning discussions with customers and participating in industry forums, discussions, and seminars.
Share and apply industry best practices with prospective customers and peer Account Directors.
Lead and facilitate high-quality quarterly business reviews and annual strategy sessions, engaging appropriate subject matter experts.
Research client organizations and prepare insightful questions to uncover key challenges and opportunities.
Translate customer-specific needs into actionable solutions by connecting industry trends, financial analysis, and strategic priorities.
Collaborate with the Digital Solutions Center to identify and address portfolio gaps needed to achieve client outcomes.
Build and deepen relationships at all levels within the customer organization to drive continued growth.
Identify key line-of-business stakeholders and understand how departmental goals align with—or differ from—overall account objectives.
Develop and deliver relevant, value-driven content to department leaders, providing updates on account initiatives and outcomes.
Confidently articulate successful solution integrations and demonstrated customer outcomes.
Share internal and external best practices through account summaries, case studies, and press releases.
Secure customer references and testimonials.
Maintain relevant industry certifications and knowledge.
Own and achieve annual revenue and profit targets with a focus on sustainable, long-term growth.
Develop comprehensive business plans for assigned accounts, including both one-year and three-to-five-year strategic growth roadmaps.