Strategic Account Director

Ricoh

16h

About The Position

The Strategic Account Sales Director is responsible for developing and executing
strategic account plans that address client challenges and business objectives.
This role defines long-term goals for assigned accounts, builds trusted customer
relationships, identifies growth opportunities, and facilitates strategic
discussions with clients. The Strategic Account Director will lead and
participate in industry discussions and seminars, coordinate customer engagement
in industry-specific events, and collaborate with subject matter experts and
vendor partners to architect effective solutions.

This role is accountable for delivering profitable revenue growth, expanding
service offerings, and ensuring long-term account retention. Deep expertise in
the retail grocery industry is essential.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at
Ricoh. We are a team of information seekers and customer-obsessed collaborators
who aspire to deliver the services, solutions, and technologies that empower
business success. We are looking for talented, inspired individuals to join us
to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and
technology, creates outstanding customer experiences, and delivers innovation
for businesses worldwide. We empower digital workplaces by enabling individuals
to work smarter from any location and harness the power of information—how it is
collected, stored, managed, and shared—to unlock the potential in every
organization. We deliver services and technologies that inspire our customers’
success and guide them toward a better and more sustainable future. If you are
seeking a purpose-driven and passionate team, come create with us, and help
drive our high-performance culture of excellence into tomorrow.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum of 5 years of industry-specific experience; leadership experience preferred.
• Minimum of 5 years of successful sales experience.
• Experience working with executive-level leaders within Fortune 1000 organizations.
• Proven experience driving services growth.
• Strong business acumen and professional maturity.
• Executive presence and credibility with senior stakeholders.
• Excellent follow-up, negotiation, and influencing skills.
• Commitment to ongoing professional development.
• Demonstrated industry expertise.
• Proven ability to collaborate effectively to build influence and drive results.
• Exceptional verbal, written, and presentation communication skills.
• Proactive mindset with the ability to generate creative solutions.
• Strong relationship-building skills across internal and external stakeholders.
• Current knowledge of Ricoh offerings and solutions.
• Solid understanding of solution design processes.
• Strong technical and application knowledge within the industry.

Nice To Haves

• Industry-recognized certifications preferred.

Responsibilities

• Serve as an industry subject matter expert by facilitating strategic planning discussions with customers and participating in industry forums, discussions, and seminars.
• Share and apply industry best practices with prospective customers and peer Account Directors.
• Lead and facilitate high-quality quarterly business reviews and annual strategy sessions, engaging appropriate subject matter experts.
• Research client organizations and prepare insightful questions to uncover key challenges and opportunities.
• Translate customer-specific needs into actionable solutions by connecting industry trends, financial analysis, and strategic priorities.
• Collaborate with the Digital Solutions Center to identify and address portfolio gaps needed to achieve client outcomes.
• Build and deepen relationships at all levels within the customer organization to drive continued growth.
• Identify key line-of-business stakeholders and understand how departmental goals align with—or differ from—overall account objectives.
• Develop and deliver relevant, value-driven content to department leaders, providing updates on account initiatives and outcomes.
• Confidently articulate successful solution integrations and demonstrated customer outcomes.
• Share internal and external best practices through account summaries, case studies, and press releases.
• Secure customer references and testimonials.
• Maintain relevant industry certifications and knowledge.
• Own and achieve annual revenue and profit targets with a focus on sustainable, long-term growth.
• Develop comprehensive business plans for assigned accounts, including both one-year and three-to-five-year strategic growth roadmaps.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees