Strategic Account Coordinator

Human Resources Team•Lynbrook, NY

About The Position

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability. Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year. Benefits of joining Academy Fire Life Safety When you join Academy Fire you will receive: Competitive compensation Pay is on a weekly cycle, every Friday Career Advancement Opportunities Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long-term disability Immediately vested in our 401(k) company match Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. Exceptional guidance and support from our managers Collaborative culture & environment Opportunity to work alongside some of the best talent in the fire protection industry The Strategic Account Coordinator plays a key role in supporting our largest customer accounts by strengthening the partnership between Academy Customer Account Teams and our Impact district offices. This position ensures seamless communication, timely resolution of escalations, and consistent service delivery across the organization. This role is ideal for a strategic, detail-oriented professional with strong analytical and communication skills who enjoys building relationships and driving continuous improvement.

Requirements

Bachelor’s degree in Business, Supply Chain Management, or a related field preferred
Experience in customer account management, vendor management, customer service, or a related role
Strong written and verbal communication skills
Analytical mindset with the ability to identify trends, risks, and improvement opportunities
High ethical standards and professional integrity
Customer-focused with a proactive and solution-oriented approach
Reliable, organized, and detail-oriented
Strong interpersonal skills with the ability to collaborate across teams
Ability to work independently and manage multiple priorities effectively

Nice To Haves

Experience in the Fire and Life Safety industry is a plus, but not required

Responsibilities

Build and maintain strong relationships with key customer account teams and Impact district offices
Serve as the primary point of contact for customer escalations and issue resolution
Proactively address conflicts and service challenges to ensure positive outcomes
Act as a trusted liaison between internal teams to support customer satisfaction
Analyze reporting related to key customer accounts, including aging paperwork, quotes, escalations, and process efficiency
Identify opportunities for improvement related to Impact district performance, redirects, communication, and workflow
Monitor performance against established KPIs and support accountability efforts
Develop and share scorecards, insights, and performance updates with stakeholders
Partner closely with Account Management, Operations, Finance, and district leadership
Clearly communicate expectations, timelines, and requirements across teams
Support alignment and continuous improvement initiatives through data-driven insights

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Opportunity to work alongside some of the best talent in the fire protection industry