Story Land - Guest Relations Host

Herschend•Bartlett, NH

1d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Guest Relations Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Guest Relations host serves as a park ambassador to provide superior customer service to all Guests and support the entire Guest Experience team. This role will have heavy focus on assisting guests with their questions, complaints, and providing helpful information about the park during their visit. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service. We are currently looking for a: Story Land - Guest Relations Host Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

Requirements

Must be at least 16 years of age to comply with New Hampshire Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Ability to read, write, and speak fluent English

Nice To Haves

Spanish or other bilingual language skills are a plus.

Responsibilities

Be an ambassador for Story Land and focus on delivering exceptional customer service to prospective and existing guests.
Welcome guests to the park in a warm and friendly manner.
Serve as primary point of contact for all general park questions and inquiries
Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner
Courteously assist guests with questions and complaints via in-person, telephone, or email communications
Deescalate guest concerns with a positive attitude
Direct and transfer department specific requests to the appropriate manager
Sell and collect tickets and season passes
Utilize Point of Sale (POS) technology to sell tickets, products, and services
Assist with administrative tasks, including reporting, data tracking, and office organization
Provide on the job training to other Guest Experience hosts
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for hosts and guests.
Assist other Guest Experience departments as needed
All other duties assigned by leadership