Story Land - Admissions Host

Herschend•Bartlett, NH

2d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. Admissions Hosts are responsible for duties such as greeting guests, selling and redeeming admission tickets and passes, processing season passes, and assisting guests with service requests. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service. We are currently looking for a: Story Land - Admissions Host Roles & Responsibilities: Roles & Responsibilities: Welcome guests to the park in a warm and friendly manner. Courteously assist guests with questions and complaints Measure height of all persons entering the park as they purchase tickets; enforce any height restrictions that the park may have Sell and collect tickets and season passes. Utilize Point of Sale (POS) equipment to accurately record financial transactions Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry Issues any additional materials, promotions, or souvenirs to each pass holder as they enter Check guests’ bags to ensure no prohibited items are brought into the park Monitor all guests exiting and re-entering the park Monitor all park communication including incoming calls and radio traffic Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests Replenish Park maps while maintaining a clean work area Ensure that park rental items do not leave the park (e.g. strollers, wheelchairs, and ECV.) Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for hosts and guests. Assist in other departments as needed All other duties assigned by leadership Education & Experience: No education requirements for this role Previous related work experience in a similar role a plus but not required Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. Requirements: Must be at least 14 years of age to comply with New Hampshire Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays Must have reliable transportation to and from your scheduled shift Ability to comply with all uniform policies Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Ability to follow direction, multi-task, and work as part of a team as well as independently Physical Requirements: Ability to stand, walk, and remain on feet for majority of the workday Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more Working Conditions: Subject to frequent exposure to outdoor areas of the park Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions Subject to frequent interruptions and requests that may require reprioritization of activities Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Team member benefits: Perks & Benefits: Flexible schedule Ability to cross-train and learn unique skills across various departments Free admission to Story Land and Living Shores parks on your days off Invitations to exclusive company-sponsored host events throughout the season We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today! Do not miss the chance to spark your career now! We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

Requirements

Must be at least 14 years of age to comply with New Hampshire Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Nice To Haves

Previous related work experience in a similar role a plus but not required
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

Welcome guests to the park in a warm and friendly manner.
Courteously assist guests with questions and complaints
Measure height of all persons entering the park as they purchase tickets; enforce any height restrictions that the park may have
Sell and collect tickets and season passes.
Utilize Point of Sale (POS) equipment to accurately record financial transactions
Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
Issues any additional materials, promotions, or souvenirs to each pass holder as they enter
Check guests’ bags to ensure no prohibited items are brought into the park
Monitor all guests exiting and re-entering the park
Monitor all park communication including incoming calls and radio traffic
Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
Replenish Park maps while maintaining a clean work area
Ensure that park rental items do not leave the park (e.g. strollers, wheelchairs, and ECV.)
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for hosts and guests.
Assist in other departments as needed
All other duties assigned by leadership