Store Team Leader - Stones Crossing

Goodwill of Central & Southern Indiana•Greenwood, IN

23h•Onsite

About The Position

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business. Since 1930, Goodwill of Central & Southern Indiana has helped individuals become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. We change lives every day by empowering people to increase their independence and reach their potential. As employees, we thrive and work as a team living and breathing Goodwill’s values. When becoming an employee, you can expect to embrace the values of Innovation, The Value of the Individual, Learning, Employment, Self-Sufficiency, and Lasting Impact.

Requirements

Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)
Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Nice To Haves

Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Responsibilities

Provides coaching and training to hourly employees on daily tasks.
Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
Seeks out opportunities for professional development for both self and other team members.
Completes day-to-day tasks and suggests efficiency improvements.
Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
Acts as a good steward of resources available at the site including people, time, and money.
Tracks and measures day-to-day sales, production goals, and donations.

Benefits

Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Generous paid time off (PTO) and paid holidays
Sabbatical and parental leaves
Life, dental and vision insurance
Short- and long-term disability plans
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Discount programs including 20% discount off Goodwill retail stores immediately upon hire
Retirement planning options with generous company % match
Free mental health support services with up to 15 free counseling sessions for you and any family members
Free nurse health coaching services on site
Daily pay options available