Store Systems Help Desk Technician

RaceTrac • Atlanta, GA

2d

About The Position

The Store Systems Help Desk Technician is responsible for supporting the organization’s technical support work order process through call dispatching functions. This individual serves as the first line of response for technical issues streaming from field personnel and optimizes available resources to ensure accurate and efficient problem solving. At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages. All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Working at RaceTrac, Inc. (RTI) will surprise you! We are more than just a convenience store business. RTI is made up of five operating divisions: RaceTrac, RaceWay, Gulf, Inc, and Energy Dispatch. While there are many different teams that keep our business running each day, we can guarantee you a few things if you join one of our teams - we never stop learning and we are constantly innovating, improving, and trying new things. There is never a dull day. Apply today to join in on the fun!

Requirements

• 1+ years experience in a technical support to help desk role a plus
• Knowledge of PC, network, hardware, and software installation and configuration a plus
• Proficient in Microsoft Office Suite preferred

Responsibilities

• Provides support to Store Systems Help Desk team responsible for handling trouble tickets submitted by RaceTrac and RaceWay store teams for all technical equipment and software applications at the store.
• Technicians are required to close a minimum of 6 tickets per 8 hour work day.
• Ensures exceptional customer service to all field personnel, while working to maximize efficiency.
• Performs basic call taking and troubleshooting functions.
• Follows up on open service complaints and ensures a solution is met for vendor-related issues.
• Consistently follows all help desk standards and policies.
• Manages time efficiently on a day-to-day basis to ensure all tasks and SLAs are complete in a timely manner
• Reads and responds to emails; RaceTrac expects all employees to stay up-to-date on current tasks, issues, processes, and communications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees