Store Support - Dresses - South Coast Plaza
About The Position
The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. This role involves assisting customers over the phone and at checkout with sales, returns, and other transactions, while delivering amazing customer service. The employee will also be responsible for keeping the department "runway ready" by straightening up, lightly cleaning, and restocking the cash wrap area and sales floor. Staying updated on key fashion trends and products to assist customers with purchase decisions is also a key part of the role. Building relationships with customers by informing them about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program is expected. Additionally, the position requires flexibility to support other areas of the store, including order fulfillment and order pick-up.
Requirements
- The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
- Excellent communication and interpersonal skills
- Strong organization and follow-through
- A knack for problem solving
- Proficiency with computers and an interest in learning new computer applications
- The ability to work a flexible schedule based on business needs
Responsibilities
- Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
- Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
- Be a great team player by doing your part of keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
- Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
- Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
- Flexible to support other areas of the store including order fulfillment and order pick-up
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- 401k
- PTO accruals
- Holidays
- Performance-based incentives/bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
