Store Support - Dresses - South Coast Plaza

Nordstrom•Costa Mesa, CA

1d•Onsite

About The Position

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. Nordstrom is a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation the company is building on to provide convenience and true connection for its customers. Nordstrom empowers its people to be innovative, creative and focused on providing the best service to customers. The company is committed to leaving the world better than it was found, rewards great work, promotes from within, and celebrates diversity. Nordstrom's core values include being customer obsessed, owners at heart, curious and ever changing, here to win, and extending themselves by treating each other with respect and kindness, creating a welcoming environment where people feel connected, valued and part of one community.

Requirements

The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
Excellent communication and interpersonal skills
Strong organization and follow-through
A knack for problem solving
Proficiency with computers and an interest in learning new computer applications
The ability to work a flexible schedule based on business needs

Responsibilities

Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
Be a great team player by doing your part of keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
Flexible to support other areas of the store including order fulfillment and order pick-up