Store Support Coordinator

AKRS Equipment•Neligh, NE

31d

About The Position

The Store Support Coordinator will perform a range of administrative support duties to support our Neligh location's customers, managers and employees.

Requirements

General knowledge of mechanical/Irrigation terms
Administrative support experience
Basic knowledge of accounting practices
Ability to work in a fast paced multi-faceted environment
Ability to use standard desktop applications such as Microsoft Office
High School Diploma

Nice To Haves

Associate Degree preferred

Responsibilities

Ensure exceptional Customer Experience for all in-store and phone-in customers; Receive visitors and telephone calls, fielding and answering questions directly when possible; Ensure customers are directed to and helped by the appropriate department when needed
Open work orders to support the service department and assist the service manager in tracking work orders through to closure and invoicing
Assist Service Manager in preparing, closing and invoicing RO's to internal stock #'s, customers and warranty tickets
Assist Service Manager in monitoring and staying on top of WIP to stay current on invoicing RO's.
Assist customers with basic billing questions and invoice inquiries; escalate more sensitive and complex questions and inquiries to the appropriate manager
Reconcile daily cash till and prepare bank deposits
Distribute mail
Run errands to support the location including trips to the post office, bank, and courthouse as needed to register vehicles
Scan vendor invoices into A/P document storage system for processing
Assist the sales team with miscellaneous sales processing activities as requested
Support new hires and managers through the new hire onboarding process