Store Supervisor

evo•Seattle, WA

6h•Onsite

About The Position

evo's purpose is to make life better by building community and igniting the adventurous spirit within everyone. evo is a leading multi-channel retail brand that combines community, commerce, action sports, and the outdoor lifestyle, offering a curated product assortment and creative customer experiences. The company defines success by balancing building an iconic brand and business, creating an extraordinary environment for employees, and leveraging success to empower underprivileged children. evo fosters a passion for community, sports, and lifestyle, with a collective drive to build a great company. The Store Supervisor is primarily responsible for overseeing the retail environment, ensuring timely completion of service level agreements (SLAs), and maintaining a high standard of customer experience consistent with evo's values. This role involves leading by example, training, and providing feedback to team members, while actively participating in various aspects of store management, including order fulfillment, inventory management, and customer service.

Requirements

3 years of experience managing diverse teams and a strong passion for employee growth and development.
1 years of successful retail management experience in a complex, multi-channel, specialty retail environment, demonstrating a commitment to excellence and continuous improvement.
Proficiency in standard office software (e.g., Microsoft Office Suite).
Adaptability, attention to detail, cash handling, communication, conflict resolution, customer service, loss prevention, multitasking, problem-solving, sales and marketing, teamwork, technology use, time management.
Embodies, honors, and lives evo's core values: The Great 8.

Nice To Haves

Familiarity with point-of-sale (POS) systems and inventory management software is a plus.

Responsibilities

Lead and manage store leads and store associates, fostering a positive and productive work environment.
Utilize data and analytics to drive informed decision-making processes.
Take responsibility for the overall customer and employee experience within the store.
Implement initiatives to enhance customer satisfaction and create a positive work environment for employees.
Work in collaboration with peer supervisors and the store manager to execute and achieve retail store priorities.
Facilitate effective store communication channels to ensure all team members are informed and aligned with organizational goals.
Foster a culture of open communication and teamwork, promoting a cohesive and motivated store team.
Cultivate strong and trust-based relationships with the store team, delivering feedback, setting goals, and celebrating achievements.
Provide necessary resources for the store team to excel as a business, continually assess store needs, manage business expenses, and align with company strategies to deliver an exceptional retail experience.
Nurture a growth-mindset employee experience and leverage business success to contribute positively to the local community.
Other duties as assigned.

Benefits

100% paid health dental and vision
Paid vacation time, sick leave, 40 hours volunteer paid time off
Paid parental leave for birthing & non birthing parents
Retail quarterly bonus program, profit share program and long-term compensation program
401k matching
Employee discount and access to pro deals on most the products we sell
NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season
Bike finance program and bike stipend
Time together outside, volunteer activities, community events, ride days and annual retreat
Flexible work schedules, remote work for eligible roles, and dog friendly offices
Career pathing, leadership development, network development, training and performance feedback