Store Supervisor - Boston Newbury St (FT)

M.M. LaFleur•Boston, MA

13h•$24•Onsite

About The Position

M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience. About this role. The M.M. LaFleur Store Supervisor works directly with MM customers and supports daily operations while executing merchandising and product flow within the store environment. This role will drive revenue through individual selling and maintaining a book of business to drive repeat business. Additionally, this role assists with training the team on visual and operational process standards on the sales floor and stockroom to deliver a consistently excellent experience for the MM customer. The Store Supervisor will report to the Assistant Manager. This role is based on-site in our Boston - Newbury St store and is required to be in-person full-time (30 hours per week).

Requirements

You have the ability to connect, feel empathy for, and interact easily with those around you. You know how to ask the right questions and give the right feedback.
You are passionate about meeting new people and helping others.
You are responsible; you show up on time and ask questions when you're unclear.
You are laser-focused on the achievement of sales and clienteling goals.
You have brand knowledge and the ability to create personal styling experiences.
You are committed to an error-free world (e.g. no typos.)
You have a positive, can-do attitude. Nothing is above or below you.
You have fashion and sales experience and you’re a customer service whiz!
You thrive in a fast-paced environment and can quickly problem-solve.
You are skilled in change management and understand that we’re a growing company.
You exhibit professional communication and behavior both internally and externally.
You are comfortable with quickly learning and adapting to technology.
You can work full-time (40 hours per week) including weekends and evenings.

Responsibilities

Drive Revenue Through Individual Selling (75%)
Be a stylist; ask the right questions, assess client's needs, and suggest and style products based on their surveys, requests, and feedback.
Be a salesperson; understand your sales performance and metrics, striving to maximize sales targets.
Represent the M.M. LaFleur brand through shopping appointments, in-person and virtual interactions, company events, and clienteling.
Consistently strive to provide the ultimate shopping experience by building genuine relationships and maintaining successful follow-up strategies.
Build and maintain a successful book of business through strategic and effective clienteling.
Drive returning customer engagement & loyalty through proactive outreach.
Support store events and engagement with the local community.
Generate appointment and traffic growth to meet sales and KPI goals.
Visual Merchandising and Daily Operations (25%)
Champion systems to uphold product maintenance, samples, and stock levels.
Perform and effectively lead opening and closing expectations when needed.
Act as a manager on duty when needed to support daily operations and service flow.
Complete stock-to-sales processes including steaming, unpacking shipments, and organizing inventory using company systems.
Lead visual standards and execute direction from headquarters to meet brand expectations.
Communicate effectively and provide solutions-based feedback to the Assistant Manager, Market Manager, and partners at headquarters regarding visual direction and product needs with the goal of creating the best experience for our customers and team.
Stay current on our merchandise, events, promotions, policies, and services.
Strategize and take initiative to increase individual and store productivity.
Become fluent in inventory management, merchandising, POS, and company procedures.