Assistant Manager- Newbury St

Title Boxing Club•Boston, MA

4h•$17 - $20

About The Position

The Assistant General Manager (AGM) supports the General Manager with executing all sales, fitness, and operations functions within TITLE Boxing Club. The AGM provides an exceptional member experience, team environment, and contributes to the club’s financial success. The AGM trains, develops and leads a diverse, high-performing team to ensure goals are met and/or exceeded. This position is responsible for upholding company policies, brand standards and delivering the best club experience! BRAND STANDARDS & RESPONSIBILITIES Serve as the General Manager’s ‘go-to’ resource for daily task delegation, staff management, & communication Deliver the best fitness experience by maintaining member engagement and a high-performing team Assist with training team members on club operations and sales Obtain and retain a high percentage of membership enrollments by supporting the sales team and managing the execution of the club sales metrics Drive the business forward through class packages, private training, equipment, and retail sales Provide direction, motivation, and guidance toward achieving individual and company goals Establish a fun, safe, and community-focused club culture Help to resolve member concerns and escalate to the General Manager; when necessary

Requirements

1-3+ years in a managerial role and/or retail, hospitality, fitness experience
Excellent interpersonal and customer service skills
Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with approachable & welcoming energy
Availability to work 30-35 hours per week
High School Diploma/GED
CPR and First Aid certified preferred
Flexible hours, with the ability to work early mornings, evenings, and/or weekends

Nice To Haves

Fitness enthusiast and boxing experience preferred; however, not a ‘knock-out’ qualification
CPR and First Aid certified preferred

Responsibilities

Serve as the General Manager’s ‘go-to’ resource for daily task delegation, staff management, & communication
Deliver the best fitness experience by maintaining member engagement and a high-performing team
Assist with training team members on club operations and sales
Obtain and retain a high percentage of membership enrollments by supporting the sales team and managing the execution of the club sales metrics
Drive the business forward through class packages, private training, equipment, and retail sales
Provide direction, motivation, and guidance toward achieving individual and company goals
Establish a fun, safe, and community-focused club culture
Help to resolve member concerns and escalate to the General Manager; when necessary