General Manager- Newbury Street

Title Boxing Club•Boston, MA

About The Position

POSITION OVERVIEW The General Manager (GM) executes all sales, fitness, and operation functions within TITLE Boxing Club. The GM provides exceptional member experience, a team environment, and ensures the club’s financial success. The GM is responsible for end-to-end management and development – focusing on effective and efficient resourcing, scheduling, club & team performance, goal setting, and providing exceptional customer service; through upholding the company policies as the ultimate brand ambassador. BRAND STANDARDS & RESPONSIBILITIES Hit monthly revenue targets through membership enrollment and retention, as well as class package, private training, equipment, and retail sales Foster and maintain an engaged, high-performing team that aligns with the company’s mission, vision, and values Manage all end-to-end employment and development – through resourcing, scheduling, daily/weekly goals, and monthly/quarterly performance evaluations Facilitate and supervise ongoing training(s) to ensure all employees are proficient in club sales, operations, fitness, and TITLE brand standards + policies Meet and collaborate with Regional Leadership and Corporate - with ongoing communication to deliver E2E club sales funnel through prospect/lead generation, first-time visitors, marketing/events, and new membership units Cultivate an evergreen source of energy and community-focused club culture that delivers high member satisfaction and achieves maximum profitability Delegate, oversee and lead all club operations and member engagement Monitor club appearance, including a clean, friendly, and well-maintained environment Execute and oversee employee interviewing, training, scheduling, and payroll upon start Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment Meet/exceed TITLE key performance indicators for club metrics – through daily, weekly, and monthly reports

Requirements

3-5+ years in a managerial role - supervising, directing, and coaching teams
Experience managing trend reports and/or demonstrated math analytical/ratio skills
Excellent interpersonal and customer service skills
Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with approachable & welcoming energy
High School Diploma/GED
Flexible hours, with the ability to work early mornings, evenings, and/or weekends

Nice To Haves

Fitness enthusiast and boxing experience preferred; however, not a ‘knock-out’ qualification
College degree strongly preferred
CPR and First Aid certified preferred

Responsibilities

Hit monthly revenue targets through membership enrollment and retention, as well as class package, private training, equipment, and retail sales
Foster and maintain an engaged, high-performing team that aligns with the company’s mission, vision, and values
Manage all end-to-end employment and development – through resourcing, scheduling, daily/weekly goals, and monthly/quarterly performance evaluations
Facilitate and supervise ongoing training(s) to ensure all employees are proficient in club sales, operations, fitness, and TITLE brand standards + policies
Meet and collaborate with Regional Leadership and Corporate - with ongoing communication to deliver E2E club sales funnel through prospect/lead generation, first-time visitors, marketing/events, and new membership units
Cultivate an evergreen source of energy and community-focused club culture that delivers high member satisfaction and achieves maximum profitability
Delegate, oversee and lead all club operations and member engagement
Monitor club appearance, including a clean, friendly, and well-maintained environment
Execute and oversee employee interviewing, training, scheduling, and payroll upon start
Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment
Meet/exceed TITLE key performance indicators for club metrics – through daily, weekly, and monthly reports