Store Parts Professional

Genuine Parts Company • Worcester, MA

19h • Onsite

About The Position

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time. A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. They look up parts applications in catalogs or the POS system and process orders with accuracy, efficiency, and courtesy. This role involves assisting and advising customers on their needs, often dealing with highly technical questions and problems. The professional is expected to exhibit thorough knowledge of products, performance standards, warranties, sales programs, and operating policies, and serve as a resource for advice to other store personnel. A typical day involves implementing sales practices, maintaining customer satisfaction by securing the right parts and resolving issues, demonstrating professionalism, and maintaining POS computer abilities. They also provide sales support by processing stock orders, reporting merchandise issues, and ensuring store appearance. Participation in training and other assigned tasks is also part of the role.

Requirements

• High School Diploma, or equivalent, required
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
• Demonstrate excellent communication and organizational skills
• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
• Be ASE Parts Specialist (automotive) certified
• Have a working knowledge of the part of the city the store services
• Be able to operate a vehicle equipped with a manual transmission
• Able to work retail hours at any store location as assigned by management

Nice To Haves

• Capable of operating TAMS point-of-sale system and cataloging
• Able to use the adding machine and process cash, check, and credit card transactions
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
• Able to work on feet (stand and walk) for an entire assigned work shift
• Capable of lifting and moving parts and boxes of up to 60 pounds
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Responsibilities

• Provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop
• Looks up the parts application in catalogs or POS system
• Processes orders for customers with a high degree of accuracy, efficiency, and courtesy
• Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature
• Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies
• Serves as a resource for advice to other store personnel
• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs
• Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
• Demonstrates professional attitude, conduct, and appearance
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods
• Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays
• Participates in training as needed and required
• Perform all other associated tasks as assigned by management

Benefits

• Outstanding health benefits and 401K
• Stable company Fortune 200 with a “family” feel
• Company Culture that works hard yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
• Health Insurance: Comprehensive medical, dental, and vision plans
• Retirement Plan: 401(k) with company match
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees