Store Parts Professional

Genuine Parts Company • Chicago, IL

1d • Onsite

About The Position

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time. A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. They look up the parts application in catalogs or POS system, process orders for customers with a high degree of accuracy, efficiency, and courtesy, and assist and advise customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. They are expected to exhibit a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies, and serve as a resource for advice to other store personnel. The role also involves implementing appropriate sales practices, maintaining customer satisfaction, demonstrating professional attitude, conduct, and appearance, and maintaining POS computer abilities. They provide sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of the store and displays. Participation in training and performing other assigned tasks are also part of the role.

Requirements

• High School Diploma, or equivalent, required
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
• Demonstrate excellent communication and organizational skills
• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
• Be ASE Parts Specialist (automotive) certified
• Have a working knowledge of the part of the city the store services
• Be able to operate a vehicle equipped with a manual transmission
• Able to work retail hours at any store location as assigned by management

Nice To Haves

• Capable of operating TAMS point-of-sale system and cataloging
• Able to use the adding machine and process cash, check, and credit card transactions
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
• Able to work on feet (stand and walk) for an entire assigned work shift
• Capable of lifting and moving parts and boxes of up to 60 pounds
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Responsibilities

• Provide prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop
• Look up the parts application in catalogs or POS system
• Process orders for customers with a high degree of accuracy, efficiency, and courtesy
• Assist and advise customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature
• Exhibit a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies
• Serve as a resource for advice to other store personnel
• Implement appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs
• Maintain customer satisfaction by serving all customers, securing right part, and resolving customer issues
• Demonstrate professional attitude, conduct, and appearance
• Maintain POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods
• Provide sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays
• Participate in training as needed and required
• Perform all other associated tasks as assigned by management

Benefits

• Outstanding health benefits
• 401K
• Stable company Fortune 200 with a “family” feel
• Company Culture that works hard yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
• Comprehensive medical, dental, and vision plans
• 401(k) with company match
• Vacation, personal days, holidays, sick days, and paternal leave
• Employee stock purchase plan
• Tuition reimbursement
• Professional development opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees