Store Parts Professional

Genuine Parts Company • Chester, VA

1d • Onsite

About The Position

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time. A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. This role involves looking up parts applications in catalogs or POS systems, processing orders with accuracy and efficiency, and assisting customers with technical questions. The professional is expected to have a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies, and to serve as a resource for other store personnel. GPC, established in 1928, is the largest global auto parts network and a leading industrial parts distributor, offering rewarding careers that combine a small company feel with global scale, built on strong relationships and value delivery through local expertise and global force.

Requirements

• High School Diploma, or equivalent, required
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
• Demonstrate excellent communication and organizational skills
• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
• Be ASE Parts Specialist (automotive) certified
• Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission
• Able to work retail hours at any store location as assigned by management

Nice To Haves

• Capable of operating TAMS point-of-sale system and cataloging
• Able to use the adding machine and process cash, check, and credit card transactions
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing

Responsibilities

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer’s needs
• Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues
• Demonstrates professional attitude, conduct, and appearance
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods
• Provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays
• Participates in training as needed and required
• Perform all other associated tasks as assigned by management

Benefits

• Outstanding health benefits and 401K
• Stable company Fortune 200 with a “family” feel
• Company Culture that works hard yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees