Store Ops Senior Manager- WIC

Dollar General•Goodlettsville, TN

About The Position

General Summary: Leads and manages end-to-end operational initiatives that advance Store Operations priorities, with a primary focus on successful WIC program rollout and ongoing execution. Drives operational excellence by strengthening financial performance, ensuring compliance, and improving the customer experience through cross-functional partnership and effective in-store implementation. Applies strong analytical and problem-solving skills to identify opportunities, diagnose issues, and design solutions that enable consistent, high-quality execution across the store network.

Requirements

Must be able to: Quickly identify potential drivers of emerging problems.
Develop creative and financial-changing solutions to identified problems.
Create and lead group problem solving discussions and executive presentations.
Design and execute testing regimes to validate potential solutions.
Design and execute appropriate analyses to size potential impact of problems or solutions (i.e., development of financial models and/or sensitivity scenarios).
Create and execute an implementation plan for rollout to network.
Create and craft communication leading to successful project outcomes.
Lead multiple priorities and projects simultaneously and lead presentations to various levels of management.
Prioritize projects based upon solution impact, time to implement and/or direction from leadership:
Strong communication skills—both written and verbal.
Ability to partner, coordinate and delegate to all levels of management.
Strong ability to influence without direct authority, leading to successful project outcomes.
Proven track record of producing results and meeting or exceeding financial goals and objectives.
Bachelor’s degree in Business Administration or related field required.
6-8 years of related work experience required.

Nice To Haves

Master’s in Business Administration or appropriate advanced degree preferred.
Retail experience highly preferred.
Supervisory experience preferred.
An equivalent combination of education and experience may be substituted.

Responsibilities

Translate strategy into operational plans, processes, and store-facing actions.
Serve as the operational SME for the WIC program rollout and ongoing execution.
Collaborate with Legal, Government Relations, Merchandising, IT, and Learning & Development to define requirements, align on operational impacts, and ensure each function provides the support needed for successful store execution.
Own executional readiness for stores, including communication, documentation, tasking, and field support.
Ensure stores understand and can execute new WIC processes, system changes, eligibility criteria, and operational workflows.
Manage SNAP/EBT waiver execution, including communications, store instructions, and operational readiness for customer-facing impacts.
Monitor operational performance and support field leaders in issue resolution.
Partner with Learning & Development to build required training, annual recertification materials, and ongoing content updates.
Collect feedback from stores and cross-functional teams to continually refine processes, improve clarity, and remove friction.
Identify operational improvements based on compliance findings, field input, and performance data.